Job Summary:The Service Advisor at Dutch Miller Kia of Charleston is a full-time, commission only position in the auto industry. This individual contributor role is responsible for providing exceptional customer service to clients, assisting them with their vehicle service needs, and ensuring that their experience at Dutch Miller Kia is positive and satisfactory. The Service Advisor will be based in South Charleston, West Virginia and will report to the Service Manager.Compensation & Benefits:The compensation for this position is commission-based, with a potential monthly earnings of $2000 to $8000. This is a full-time position and the commission rates will be discussed during the hiring process. In addition to the commission, the company also offers weekly pay and a comprehensive benefits package including health insurance, paid time off, and opportunities for career growth within the company.Responsibilities:Greet customers and assist them with their vehicle service needs in a friendly and professional mannerCommunicate with customers to understand their concerns and accurately document their vehicle service needsAssist customers with scheduling appointments and provide estimated time for servicesEducate customers on recommended maintenance and repairs for their vehicleProvide price quotes and explain services in a clear and transparent mannerMaintain a thorough knowledge of the company's products and services, as well as industry trends and regulationsUtilize computer software to document customer transactions and process paymentsFollow up with customers after their service to ensure satisfaction and address any concernsCollaborate with technicians and service team to ensure timely and quality completion of servicesFoster positive relationships with customers to encourage repeat business and referralsMaintain a clean and professional work environmentRequirements:High School Diploma or equivalent educationPrevious customer service experience, preferably in the auto industryExcellent communication and interpersonal skillsProficient computer skills and ability to learn new software quicklyStrong organizational skills and attention to detailAbility to work in a fast-paced environment and multi-task effectivelyMust be able to work flexible hours, including evenings and weekendsMust have a valid driver's license and pass a background check and drug screeningEEOC Statement:Dutch Miller Kia of Charleston is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds to apply.
