Job Description Service Advisor Assistant is the inside resource in support of the outside Service Advisor. This position assists the Service Advisor in customer communications, estimating, scheduling, accounts receivable transactions and goal revenue achievement. The SAA is responsible for tracking and updating available resources and assets to keep the Advisor current on workflow and scheduling capabilities. Service Advisors Assistant works closely with the CSR team, and dispatchers to respond to customer inquiries and helps to prioritize site visits.
The successful Service Advisor Assistant is:
· Focused on details.
· Problem solver
· Protective of the customer perception, and operational success of the business.
· An energetic professional who not only can change gears quickly but has the desire to do so.
· A mechanical problem solver.
· Interested in managing a wide range of customer related and administrative related responsibilities.
· A great communicator, a great learner, and a great teacher.
· Able to follow directions and still be part of the process.
· Well organized, flexible and enjoys the challenges of leading and supporting teams of diverse personalities.
· One who excels in the challenges of residential and commercial customer needs in a fast paced service environment.
· Experienced in goal setting and toward achievement.
Customer Solutions Manager Responsibilities · Follow up with Customers and site contact on any additional required work
· Communicate with any past due customers and ensure they have all proper paperwork.
· Accurately and timely response to any customer questions and or concerns.
· Building estimates in software system, and following up with customers on existing estimates.
· Create and maintain weekly and monthly sales progress/performance reports.
· Promote Company leadership standards in all interactions with team members and customers. (Leadership, Safety First, Meet Commitments, Coach and Motivate, Customer Focus, and Integrity and Trust)
· Work closely with Dispatch team to keep a pulse on operations and adjust projections and schedules as necessary.
· Work closely with Customer Solutions Manager on reporting revenue, and Operations Director production reporting.
· Marketing FloHawks Services to new and existing customers.
· Work closely with Service Advisor on training and industry/company changes
Skills and Qualifications · Strong written and verbal communication skills
· Organization and the ability to multitask to complete a wide variety of tasks.
· Flexibility to adjust to new tasks should company or office needs change.
· Strong interpersonal skills to interact positively with all team members and customers
· Attention to detail to ensure all tasks are completed thoroughly and correctly.
· Proficient with Microsoft Office, with the aptitude to learn new software and systems.
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