Senior Vendor Management Specialist of Well Managed ServicesAt Frontier, seeing what's beyond the horizon is in our fiber. And we've been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we're transforming our business to break new ground and taking the digital revolution across the nation. We've invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We're growing our team so you can join us in exploring and opening new frontiers. Here, you'll be able to build a powerful foundation for America's future and yours.What we're seeking:As Senior Vendor Management Specialist of Well Managed Services inside of our Vendor Partnership Operations Team, you will play a key role in the development and support of well-managed, vendor management processes. Focused on optimizing the value derived from Frontier's 3rd party vendor partnerships, your role will minimize risks to our overall business.In this role, you'll collaborate with VPO leaders, internal stakeholders, and 3rd Party Vendor Partners, enhancing the operational landscape and documenting key processes to elevate the Team's capabilities. In this in-person role, you will be required to report to 1919 McKinney Ave, Dallas, TX to complete your work responsibilities.What we need in you:In this role, you'll need the ability to build strong relationships and work well with others. The Senior Vendor Management Specialist will articulate business needs and maintain/communicate effectively to grow the business. We are looking for an adaptable, resilient, strategic thinker in this role. What you'll do:Develop and implement well-managed strategies to enhance the operational competence of the Vendor Partner Operations TeamOversee VPO Process Governance - Process Creation & Improvement | Process Documentation | Operational Rhythms | Artifact ManagementOversee VPO Risk Management and Compliance - Process Health & Compliance | Vendor Site Inspections | Risk Reporting and RemediationDrive VPO Insights and Innovation Delivery - Innovation | Insights | Best Practice SharingAdminister VPO Vendor Support Service Delivery - Vendor Communications | Goal Setting | Scorecarding | Invoice Automation | Reporting LiaisonWhat we offer:Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:Salary Range: $59,000 to $96,00020 PTO (Paid Time Off) days + 10 paid holidays per yearDay one medical, dental, vision and prescription drug plan401k match of 50% on 6% of eligible compensationSame-sex spouse and domestic partner benefits coverage10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistanceWhat background you should have:Ability to develop and execute high-level strategies that will maximize the value of the Frontier Vendor NetworkAbility to collaborate / partner with various teams inside and outside of Frontier to drive initiatives and deliver resultsSkilled in communication to effectively convey strategies, insights, and innovative ideas to diverse stakeholders and teams, fostering a collaborative and forward-thinking environmentEntrepreneurial spirit with a natural curiosity for operational improvement and process disciplineAbility to work independently and effectively in gray space5+ years of experience in call center operations, internal call centers, or vendor managementAbility to analyze data and create solutions to address business challengesBachelor's Degree or equivalent business experienceAdvanced skills in PowerPoint and Excel, Access preferredAbility to manage multiple priorities, high commitment to quality, self-starter, problem solver, and decisiveProven experience supporting teams and cross-functional projectsStrong analytical skills to review data and identify drivers to improve KPIs, such as Net Promoter Score, Average Handle Time, First Call Resolution, Dispatch Rate, Transfer Rate, etc.Strong critical thinking skills to help determine resolution to roadblocksThe ability to multitask and thrive in a rapidly changing environment is crucialAbility to consistently meet/exceed assigned targets and objectivesOrganized and detail-orientedManage projects from inception to completionCall Center (Account Services, Retention, and Tech Support) and vendor management experience preferredFlexibility in work scheduleAbility to travel up to 25% as neededPersonal AttributesStrong analytical skillsAbility to influence othersStrategic thinkerStrong attention to detailAbility to take ownership and accountability for goalsAbility to organize a multitude of tasks, projects, and information simultaneouslyCommunicate effectively, both in writing and orallyInteract with a wide variety of individuals, both internal and external, positively, and effectivelyIndependent judgment skills, as well as the ability to make effective decisions quicklySuccess orientedPossess a strong sense of urgency and commitmentFrontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.When you're in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmericaFrontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.RSRFTR
