You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Chief Technology Officer Organization's vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.Execute a UX research strategy and process that ensures the user voice is present in product decisions and produces actionable insights that inform design and development. Plan and execute User Experience research studies, leveraging a wide variety of qualitative methods and quantitative methods. Works collaboratively with product management, development, and user design teams to identify business goals and research opportunities throughout the product life cycle. Create research reports, customer journey maps, user personas and other content to help communicate insights and recommendations to influence design decisionsKey Responsibilities• Owns research artifact delivery for multiple domains or initiatives. Provides guidance and mentorship to more junior researchers as they develop and deliver research artifacts. Proactively generates research artifacts to drive progress and provides recommendations on process and methodology improvements.• Drives the use of established and evolving team processes and toolkits according to internal standards and best practices. Partners with peer senior researchers, research operations and research and design leadership to identify and solution process improvements. Participates and leads efforts in broader research forums to advance the practice of research.• Partners with cross-functional peers and senior managers. Drives the effective use and evolution of research practice and its adoption.• Shares research insights to broad audiences in a variety of forums and formats. May present research programs and new insights to cross[1]functional partners. Advocates for research standard processes in organization-wide forums.• Leads a program of research, guiding longer-term exploratory studies that address complex research questions. Leads workshop facilitation, insights curation, storytelling, advising product strategy. Stay up to date with the latest trends, standard processes, and emerging methodologies in UX research and incorporate them into the research processes.• Advocate for the user by optimally communicating research findings and insights to partners, influencing product strategy and design decisions.• Continuously evaluate and improve research methods and processes to enhance the overall quality and efficiency of research activities. Skills• Behavioral Analysis• Customer Journey Mapping• Customer Segmentation• Data Analysis• Design Thinking• Requirements Gathering• User Interviews• User Testing• Relationship ManagementSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
