Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Schedule: Monday to Friday 3:30pm – 12:00am EST Who we want – Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to develop new ideas into reality. Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward. What you will do – As the second shift Senior Segmentation Representative, you will be a highly proficient and quality-focused producer of Pre-Operative Plans, focusing on individual production efforts to meet team and department production targets.
Enter segmentation request data into data base Review CT Scans for conformity to required protocol Segment CT Scan Data using specialized software to create 3D Anatomical Bone Models Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Arthroplasty Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning Upload completed Pre-plans to field based personnel Document all activities according to prescribed methods and procedures Follow work instructions exactly to deliver consistent output Respond to and provide direct customer feedback and requests as needed Participate in weekend on call duties rotation What you need – High School Diploma or equivalent – required; bachelor's degree -preferred 3 + years' work experience -required Must have the ability to work Second Shift, 3:30pm – 12:00am EST Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed Computer skills: Proficiency in Microsoft office suite required; experienced in Salesforce or Materialize MIMICS -preferred About Stryker Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
