Summary: The Senior Program Manager is responsible for the program delivery of a portfolio of related projects that are planned, implemented, and completed in accordance with the client's strategic business goals and objectives. This role will manage teams by providing c lear objectives, direction and support, conflict resolution, and ensure that everyone is aligned with the program's strategic goals. They act as the escalation point for the PPM team leaders (client internal and external consultants / contractors) for any resourcing, financial, risk management, delivery, or contract compliance requirements. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction.
Key Responsibilities Relationship Management Develop and maintain client stakeholders, vendor partners, and PPM team relationships. Capture stakeholder needs and expectations, building stakeholder support and channeling/mitigating opposing viewpoints. Identify benefits, conflicts, and risks within the PPM framework and propose options to leadership to align vision, strategy, and performance. Program Framework and Reporting Establish and review defined key performance indicators for the program: program scope, including all constituent projects, activities associated with the program, governance for financial performance (e.g., budget creation, expenditure, cash flow, change orders, etc.), risk analysis and mitigation, and program schedule management. Prepare and assist with timely program communications with key stakeholders. Communicate feedback from the Client's Executive Leadership back to the internal PPM team. Program Continuous Process Improvement Drive continuous process improvement initiatives within the Project Management Office (PMO) to enhance project management process, tools and methodologies. Gather feedback from stakeholders to identify areas of opportunities. Implement best practices and program changes to optimize project delivery. Program Management Governance Identify benefits, conflicts, and risks within the PPM framework and propose options to leadership to align vision, strategy, and performance. Actively track progress, provide direction to update program plans as required, manage change and risk within the PMO. Establish processes and procedures to maintain program management oversight and decision-making support for application policies and practices throughout the entire program life cycle. Utilize PPM and / or client project tools and templates to maintain accurate project documentation files. Maintain various data sources and dashboards to track key project/program milestone standards, performance data, and lessons learned. Track and manage project issues and resolutions. People Leadership Lead, develop and train employees by organizing, prioritizing, and scheduling work assignments that provide development for career growth. Manage and/or provide day-to-day leadership to various technical, professional, and/or administrative employees engaged in specified project activities. Qualifications 8-12 years' experience in design and construction management MCR, PgPM, or PMP certification(s) preferred Bachelor's degree in Architecture, Business, Construction Management, Engineering or similar preferred. High level of leadership, ability to communicate effectively at different levels of the organization. High level of process and problem-solving skills in an ambiguous environment. Strong analytic abilities, consistent and methodical in reporting, anticipates risks and issues. MSOffice Suite, Smartsheet or other platforms related to managing a PMO Contract Management Experience preferred Strong sense of accountability and ownership. Experience in a PMO model, including oversight of multiple client stakeholder groups and PMO external consultant. Physical Requirements Must be able to travel to projects located throughout assigned territory. Must be able to safely access construction sites. Must be available evenings and weekends depending on project deadlines. Occasionally required to ascend/descend a ladder to review work at job sites and access roofs. The person in this role needs to be able to occasionally lift up to 25 pounds . EEOC We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
