DESCRIPTION Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.
Amazon supports vendors, sellers, and third-party partners around the globe. As a Senior Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners.
Key job responsibilities
- Manage and oversee various cross-functional programs, ensuring successful delivery.
- Develop and refine program strategies, effectively leading and motivating teams.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
A day in the life
- Own the strategy for how we optimize cost with our 3P providers to reduce accessorial spend.
- Identify the right metrics to balance cost while meeting key SLA's. (Service Level Agreements)
- Be an effective communicator through writing to hold business reviews and articulate forward looking strategy across the business.
- Have a strong acumen for data analytics and translate large data sets into easy to understand outputs.
- Develop sustainable mechanisms that enable the business to scale at a fast pace.
About the team
Want to join a team to revolutionize a worldwide customer experience and fulfill our promise to become the world's first truly global e-commerce company? Amazon is seeking an experienced Sr. Program Manager to lead and drive the planning and strategy for optimization of our 3P carrier partnerships.
The Global Mile Destination Operations team is responsible for the movement of inventory from our North American ports to Amazon Fulfillment Center locations. We utilize multiple inbound strategies to control costs while optimizing for speed to deliver a best-in-class product offering. We are the face of Amazon for our international sellers and an advocate to properly balance the network to minimize supply chain disruptions. Our team operates with a "Think Globally, Act Locally" mindset to ensure that we understand current industry trends and stay on leading edge as a pioneer for new ways to conduct drayage operations.
Successful candidates will be strong leaders who can navigate ambiguity and are comfortable with being able to challenge the status quo. You will have a strong track record of using data analytics to solve complex problems and thrive in finding new and inventive solutions. You are an effective communicator that can create and present metrics (and ideas) to drive cross-functional understanding while influencing stakeholders across varying degrees of roles and levels. You are effective at "seeing around corners" and can interpret trends to make data-driven decisions rooted from both a financial and operational mindset.
As a Senior Program Manager, your primary day-to-day focus is to lead the optimization of our 3P carrier partnerships. You will focus on understanding the barriers faced and develop strategies to mitigate impact to performance. You will need to model out operational scenarios and write documents to influence mid/long-term decision making that ultimately impacts our cost structure and speed performance. You will also partner with internal and external stakeholders to quickly pilot new ideas and write the roadmap for longer term implementations.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | Nashville, TN, USA BASIC QUALIFICATIONS - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience working cross functionally with tech and non-tech teams
- Experience with third party vendor or carrier integration, contract management, or performance management
- Knowledge of SQL
