at Humana in Dover, Delaware, United States
Become a part of our caring community and help us put health first The Senior Product Owner, Digital Benefits Experience, will contribute to digital transformation and innovation of data products to present, transform, and distribute Medicare and Medicaid product data to better serve our associates, members, and enterprise partners. Your expertise in process control and improvement will be instrumental in delivering efficient, user-friendly, and compliant digital solutions.
Humana is a Fortune 100 healthcare company with a long history of successful innovation and reinvention. For more than 50 years Humana has been a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business practices and culture. We're not just a health insurance company, we are increasingly a healthcare company innovating to best serve seniors and low-income individuals through our Medicare and Medicaid businesses.
The Senior Product Owner, Digital Benefits Experience, will contribute to digital transformation and innovation of data products to present, transform, and distribute Medicare and Medicaid product data to better serve our associates, members, and enterprise partners. Our user-facing applications and supporting data products and services will allow Humana to better serve our members through our call centers, care managers, providers, and directly. Products are built using state-of-the-art cloud technologies and data-driven architecture.
The Senior Product Owner will report to the Lead Product Manager, Digital Benefits Experience within the Experience Transformation organization. This is a high impact position with high growth potential.
Use your skills to make an impact Key Responsibilities: Product Strategy and Vision:
+ Collaborate with stakeholders to align and communicate the digital benefits product vision.
+ Understand market trends, member preferences, and industry best practices related to health insurance benefits.
Process Control and Compliance:
+ Map current processes and analyze opportunities to enhance reliability and accuracy.
+ Implement quality control measures to enhance the reliability and accuracy of digital benefits solutions.
+ Continuously improve processes by identifying bottlenecks, streamlining workflows, and optimizing efficiency
+ Identify risks related to digital product development, data security, and member experience.
+ Collaborate with necessary teams to develop mitigation strategies.
Product Backlog Management:
+ Create, prioritize, and manage the digital benefits product backlog, considering business value, risk, and technical feasibility.
+ Collaborate with cross-functional teams (development, design, compliance) to refine user stories and acceptance criteria.
+ Champion agile practices, including sprint planning, daily stand-ups, and retrospectives.
Stakeholder Engagement:
+ Work closely with business analysts, designers, developers, and compliance experts to gather requirements and ensure accurate product specifications.
+ Communicate product updates, progress, and challenges to executive leadership and other relevant stakeholders.
Product Launch and Post-Launch Support:
+ Coordinate digital product launches, ensuring smooth transitions from development to production.
+ Maintain data accuracy post-production.
+ Monitor product performance, gather member feedback, and iterate based on user insights.
Required Qualifications + Bachelor's Degree or 3+ years of experience
+ Strong analytic and problem-solving skills
+ Strong stakeholder management and meeting facilitation skills
+ Excellent written and verbal communication skills
+ Ability to break down tasks and prioritize based on business needs
+ All-hands-on-deck contributor
Preferred Qualifications + Product owner or similar experience
+ Experience navigating complex organizations
+ Experience analyzing complex problems and opportunities
+ Healthcare business experience (Medicare/Medicaid preferred)
+ Experience in process improvement methodologies
Work-At-Home Information To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$93,000 – $128,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us Humana Inc. ( NYSE : HUM ) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer It is the policy of ?Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of ?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gende
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