Overview
The Enterprise Adoption team is transforming how Atlassian's largest customers are adopting and growing their use of Atlassian cloud products across their organizations.
Our team's mission is to help enterprise customers unlock the full value of their Atlassian investments faster by delivering purposeful enablement, onboarding, and adoption experiences, which will ultimately reduce churn and lead to new opportunities for expansion.
In this role, you'll lead a portfolio of product and cross-functional initiatives that focus on improving adoption of Atlassian products at scale within our largest and most complex Enterprise customers. This is a very unique and non-traditional role that goes beyond product - you'll work cross-functionally with Customer Success, Migrations Team, Data Science, Marketing, Sales, Design, and Strategy to identify and validate opportunities to grow adoption of Atlassian products and remove barriers to adoption and growth.
In short, you will help Atlassian deliver capabilities and experiences that help our customers adopt, love, and grow their usage of our products.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $162,000 - $216,000
Zone B: $145,800 - $194,400
Zone C: $134,500 - $179,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Responsibilities
Partner deeply across GTM, CSS and Product teams to develop a shared strategy for accelerating Cloud migrations and adoption for our most complex Enterprise customers
Engage regularly with customers at every stage of the adoption cycle - pre-sales, pre- and post-migration and create customer learning loops to ensure we are able to action on customer feedback at scale
Identify friction points in migration, activating, onboarding, and engagement across our Enterprise cohort and advocate for solutions across our GTM, CSS, and Product teams
Partner with GTM and CSS to launch experiments to test how we can accelerate Cloud adoption
Serve as Adoption SME in Large Deal Review and customer ride along processes, partnering with GTM and CSS to ensure we have line of sight into potential product blockers and friction points for our future Enterprise customers
Qualifications
5+ years Product management experience at a SaaS company, ideally with a focus on Enterprise and/or on-premise to cloud migrations
Hands-on experience driving adoption of features or products (in addition to shipping them)
Skilled operator and utility player with extensive experience driving end to end cross-functional initiatives across Engineering, Design, Customer Success, Data Science, Marketing, Sales and Strategy
Customer-facing experience with key Enterprise personas - Admins, Procurement, and/or CIO/CTO level
Technical depth to interpret complex customer requirements, identify short term workarounds, and translate them into longer term solutions
Data-driven approach to identifying behavior patterns within our customer base and applying these patterns to high touch, scale, and in-product motions
Systems thinking and creative problem solving approach that considers alternative solutions to shipping a new feature
Track record of managing and shipping features that depend on the effective collaboration of multiple product teams
Ability to build relationships and influence without authority at all levels of the organization
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