Senior Premier Accounts Specialist

Interact with customers to provide and process information in response to inquiries, concerns, and requests in a timely and accurate manner. Gather customer information and work to resolve issues/answer questions by evaluating and analyzing the data. Solutions will likely involve follow-up call backs to customers as necessary. Research customer problems/issues using available resources. Identify and escalate priority issues, redirecting problems to appropriate resource(s) as needed. Stay current with policies, procedures, and system information, including changes and updates. Performs other duties as assigned. Exemplary attendance and punctuality. Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action consistent with available facts, constraints and probable consequences. Interacts with others in a way that gives them confidence in one's intentions and those of the organization. Focuses and guides self and team members in accomplishing work objectives. Establishes proper course of action to ensure the work product is completed efficiently and on time/within proper time limits, meeting established performance metrics. Maintains stable performance under pressure, handling stress in a manner acceptable to others and to the organization. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks. Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Must be able to sit for long periods of time. Position requires use of headset/microphone.