Senior Manager, Access Support Program Operations & Above Brand Strategy, Hematology/Oncology

Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:careers.bms.com/working-with-us.Summary:The Senior Manager of Access Support Program Operations & Above Brand Strategy will play a key role in the management of our patient access and support services and reimbursement strategies across the BMS Hematology & Oncology portfolio with a primary focus on day-to-day hub operations. This individual will work closely with hub vendors to monitor activities for quality and consistency. This position is ideal for someone who enjoys the day-to-day interactions that support patient access to medications and treatment. This person will be responsible for monitoring the day-to-day activities of patient support hub and co-pay vendors. This individual will respond to and resolve escalated customer issues and serve as a resource for internal matrix partners, and external vendors. Works in collaboration the Hematology/Oncology Program Management team on the creation and updating of program business rules, coordinating QBRs with hub vendors, and leading the operational updates required for all new product launches and additions into the BMS Access Support program. The Senior Manager will incorporate a patient-centric approach in their commitment to help minimize reimbursement and access barriers for BMS patients.ResponsibilitiesProactively track and hold vendors accountable for Key Performance Indicators (KPIs) defined in contracts and seek out both quantitative and qualitative data (e.g., program feedback, program data)Collaborate and educate matrix partners about reimbursement/access landscape (i.e., coding, reimbursement and payer polices related to Medicare, Medicare Part D, Medicaid, and Private insurance), BMS programs, policies, procedures, and resources for Buy and Bill and Specialty Pharmacy products Support a new brand or indication launch by leading development of program business rules, processes, materials, and hub, vendor, and field team training Work closely with program managers to support market research, evaluate and implement new program services and capabilities, and develop tactics related to portfolio program strategyManage hub performance dashboards and metrics regularly to better understand hub performance, areas of opportunity, and make process updates based on those insights Collaborate with BMS Access Reimbursement Managers (ARMs) and PASS leadership on individual case management or program needsCoordinate services between the patient support hub, specialty pharmacies, Centers of Excellence, and other key community accountsManage hub relations and activities (e.g., complex ways of working, enrollment forms, patient contact, escalations, denials, coding, training, business reviews, staffing updates, program claims, invoices, and activity monitoring)Manage relationship, activities, and budget for hub and co-pay vendors (e.g., staffing models, phone lines, CRM upgrades, invoices, etc.)Create and deliver engaging, effective training for internal (matrix and field teams) and external stakeholders (e.g., patient journey, start forms, access programs, disease state)Demonstrate deep knowledge in insurance benefit design with both commercial and government payersCollaborate with matrix partners to create and implement vendor contract; monitors and manages vendor contract and annual program budgetUse data and analytical dashboards to identify and act on patient access and program performance trendsIdentify marketplace trends in the field that could apply across brands, and shares trend insights across brands to improve visibility and problem solveReview robust data analytics insights to continuously improve Business Rules and hub processesIdentify program trends and shares relevant insights with external vendor partners (as appropriate) and internal matrix teams and leadership Collaborate with data analytics team to identify data outputs and build dashboards needed for monitoring program performance, anticipating high demand, and proactively mitigating potential problem areasStay up to date and compliant with BMS compliance policy guidance, rules of engagement and business rules in general, and specific to relevant disease statesBuild and maintain relationships among PASS teammates and cross-functional stakeholders (e.g., Sales, Access Marketing, Brand, Trade, etc.) throughout the organization Respond to and resolve broader and more complex escalated issues Qualifications:Bachelor's Degree or equivalent required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred Candidates should have demonstrated performance in the following skills: project management, data analytics, mobilizing matrix team members and embracing teamwork in cross functional environment 3+ years of pharmaceutical industry experience, including 2+ years in patient services preferred, payer marketing experience a plusDemonstrated relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill models; and?relevant aspects of patient support/hub servicesStrong interpersonal, communication and presentation skills are required, along with the ability to present complex information to multiple stakeholders; Candidate must act with a sense of accountability and urgency, while collaborating closely with others.Experience managing complex projects or programs required#LI-HybridIf you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application, or in any part of the recruitment process, direct your inquiries ******. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.