You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.How will you make an impact in this role?The Enterprise Incident Response Program (EIRP) provides the corporate governance and methodology required to respond to data security incidents involving the potential or confirmed compromise of sensitive American Express data.As an EIRP Incident Response Manager, you will be responsible for leading a large and often times complex portfolio of data security incidents involving data impacted by American Express merchants, third parties, corporate clients, bank partners, etc. This role requires collaborating with key internal and external partners, an eye for detail, a good work ethic, and the ability to think quickly and work efficiently under pressure.Responsibilities:Use an incident response process to confirm facts, assess the impact/risk, confirm incident containment, identify root cause, and document remediation plans.Consult with legal, compliance, and privacy organizations to determine whether American Express has data subject (e.g. card member) and/or regulatory notification requirements.Collaborate and communicate with key partners across all levels of the organization including senior and C-suite leadership, legal counsel, corporate affairs and communications, fraud/risk, global security, and various business functions.Liaise with internal technologies and information security teams to acquire information and intelligence related to data security incidents.Partner with external participants on data security incident investigations including PCI forensic investigators (PFI's), merchants, third parties, card issuers, acquirers, processors, external legal counsel, and law enforcement.Provide multi-regional support and proactively contribute to program improvements.Minimum QualificationsA passion for cyber security.3+ years of experience in an incident response/management, portfolio/project management, and/or investigations related field.Experience translating ambiguous and complex concepts into understandable and practical information.Highly developed communication, time management, prioritization, multitasking, and relationship management skills.Desire to solve problems with a deep technical capability and intellectual curiosity.Ability to work independently and collaboratively as a member of a team.After hours support and on-call responsibilities may be required periodically.Preferred QualificationsKnowledge of related industry frameworks, standards, and regulations preferred (e.g. NIST, PCI, GDPR).Professional certifications preferred (e.g. CISM, CISSP)Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
