What you'll be responsible for:As a member of the Circle Business team, you will lead the development of training content that enables our team to partner with our prospects and support customers globally. You will contribute to Enablement efforts to operationalize tools, knowledge, and communication strategies. What you'll work on:Managing timeline, content creation, delivery, and results of product training for the Business team. Developing and curating role-and- geography specific resources, including job aids, wiki hubs, and training.Contributing to and implementing knowledge management and tool strategy.Effectively design online training lessons to increase the level of knowledge and confidence in serving our prospects and customers Develop and maintain job-aids quick- reference guides and other training aidsAnalyze, update and refine existing content as business grows and changes Collaborate internally with cross-functional teams to improve onboarding, skill development, product training and support training Design learning activities, assignments and assessments to certify learning outcomesIdentifying knowledge gaps through research, including consultations with internal clientsKeep current on best practices in instructional designYou will aspire to our four core values:Multistakeholder -you have dedication and commitment to our customers, shareholders, employees and families and local communities.Mindful -you seek to be respectful, an active listener and to pay attention to detail. Driven by Excellence -you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. High Integrity -you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.What you'll bring to Circle: Strong background in working cross-functionally to define enablement needs and organize resources (learning, job-aids, systems) to support effective execution of a Business or Sales team 4+ years of experience in Learning Design, Enablement, and/or Content StrategyExperience in leveraging multiple systems (LMS, Slack, GSuite, Salesforce) to drive knowledge sharing, communication flows, and trainingSuperb written and verbal communication skills, with an eye for editorial detail Strong organizational skills; ability to manage multiple cross-functional projects simultaneouslySelf-learner who can learn to use new technologies with minimal guidance as the tech-stack shifts to meet evolving needs. Proficiency in Google Suite, Slack, and Apple MacOS helpful. Experience working with teams multiple geographic regions a plus Additional Information:This position is eligible for day-one PERM sponsorship for qualified candidates.Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.Base Pay Range: $102,500 - $137,500Annual Bonus Target: 12.5%Also Included: Equity & Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy. We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S.
