Description & Requirements
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. The Senior Director, Digital Portfolio Operations is a key internal leadership role that coordinates and supports program execution and fosters operational excellence within Maximus Digital Solutions. They will also drive operational excellence by establishing processes that focus on continually improving efficiency, practices, and drive results to help the organization achieve its business goals.
Essential Duties and Responsibilities:
- Develop traceability standards for projects such as documentation management, project history, organizational knowledge.
- Manage resources across projects and capabilities by working with Delivery Leads, Functional Leads, and Product Owners to ensure resource forecasts are up to date and accurate.
- Responsible for coordinating development of materials and facilitating Digital Webinars and All-Hands meetings.
- Establish and facilitate governance processes and change control process.
- Continue to develop and evolve the Digital Portfolio operations by implementing tools, standards, and best practices.
- Work with Delivery Leads, Functional Leads, and Product Owners to develop weekly status reports.
- Work with Operations Finance team to track project finances and provide financial governance for internal and direct projects.
- Provide status reports to senior management and stakeholders and facilitate weekly status meetings.
- Establish and maintain systems and reporting capabilities, and develop resource chargeability reports.
• Continue to develop and evolve the Digital Portfolio operations by implementing tools, standards, and best practices.
• Establish and maintain the systems and reporting capabilities.
• Provide reporting to senior management and stakeholders.
• Responsible for working with Delivery Leads, Functional Leads, and Product Owners to develop weekly status reports.
• Facilitate weekly status meetings.
• Provide financial governance for internal and direct projects.
• Work with Operations Finance team to track project finances.
• Develop traceability standards for projects such as documentation management, project history, organizational knowledge.
• Resource management skills including scheduling resources on assignments and balancing supply/demand for resource pools.
• Develop resource chargeability reports.
• Manage resources across projects and capabilities by working with Delivery Leads, Functional Leads, and Product Owners to ensure resource forecasts are up to date and accurate.
• Responsible for facilitating onboarding of MDS new hires.
• Responsible for coordinating development of materials and facilitating Digital Webinars and All-Hands meetings.
• Responsible for establishing and facilitating governance processes. • Responsible for establishing and facilitating change control process.
• Support Supplier and Customer partnerships.
Minimum Requirements
Minimum Requirements:
- Bachelor's degree in relevant field of study required.
- 12+ years of relevant professional experience required. Bachelor's degree required. Minimum 12 years of experience in program management role with Waterfall and Agile methodologies. Excellent verbal, written, and interpersonal communication skills. • Excellent leadership and management skills. Experience with software project management and/or program management. Experience managing and leading the work of others. Experience with working with nearshore, offshore, and working in a distributed team. Experience working with internal and external stakeholder Establish, manage and direct Digital Portfolio Operations Create and maintain a Relationship Matrix between key customers and digital leadership Establish and facilitate CSAT process, administer survey, collect and summarize results Work with the Solution Design practice to track and transition digital opportunities from pipeline to solution design The ability to work within a hybrid work environment at least three days a week
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EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
