DESCRIPTION Amazon Delivery Experience (ADX) is the multidisciplinary design studio responsible for envisioning and delivering end-to-end, customer-focused solutions across the ecosystem of products that power Amazon Delivery including such areas as Middle Mile and Last Mile.
As a Senior Design Program Manager, you will focus on elevating design impact through tools, resources, expertise, and operational excellence. You will dive deep with key product teams, development partners, and design team members across multiple products and/or areas. You will drive the creation and maintenance of a work environment that empowers ADX designers to do their best work in a way that is innovative, sustainable, and customer obsessed.
You will demonstrate ownership and systems thinking as you tailor your mechanisms and support to the unique needs of your designers and their products. You will also support the ADX team of design program managers and collaborate with them to improve the design practice and operational excellence of the entire studio.
Key job responsibilities
Responsibilities include:
Needs will vary based on the designers and products in your programs. Responsibilities may include:
- Facilitate team scrum ceremonies (stand-up, sprint planning, retros, etc)
- Evolve, document and model team mechanisms
- Compose design program PRFAQ's, business review docs, and work-back plans
- Advocate for the happiness and productivity of your designers
- Forge relationships with product and engineering leaders to maximize design contributions
- Protect vision and align design team goals
- Captain team communications and oversee releases
About the team
As a part of the ADX DesignOps Team, you will be supported by a community of design program managers and collaborate to improve studio-wide operations.
- Leverage the collective expertise of fellow DPM's
- Workshop new mechanisms and provide feedback to others
- Share mechanisms that work
- Drive studio tools and resources
- Create and drive connections with the larger Operations Design Community
- Shape the future of ADX by driving strategic studio-level projects
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA BASIC QUALIFICATIONS - Knowledge of human-centered design process
- Experience understanding needs of business and end customers and translating them into right solutions
- 5+ years of design experience
