As a Senior Business Operations Manager you have accountability for our card payments operations (card acquiring) for global (Visa, MC, AMEX) and local/regional card schemes. With your deep understanding of the products, technology, geographies and business you will develop a business operations strategy, working closely with various departments across the organisation, such as account managers, product, engineering, reconciliation and more. You will be accountable for the success of the performance of our card acquiring services, oversee the chargeback ratios with both merchants and acquirers to ensure a successful collaboration and cost effectiveness and be responsible for managing a small team in the LATAM region for ensuring day to day operations run smoothly and be part of our Global Payment Services Support team that is composed of other passionate support and business operations professionals located in Mexico City, Sao Paulo, Singapore and Cologne.What you will do:Monitor all pillars of approval rates considering the characteristics of Acquirers, Issuers/BINs to a product level - recurring, card on file payments, card verification, Network Tokenization, 3DS, instalments, anticipations and business model, and regulatory requirementsImplement and execute Payment Partnership strategy while building relationships with key partners - Acquirers, Card Schemes, Issuers and LPMsCollaborate with internal stakeholders like Product, Customer Funds, A/C Management and Tech to guarantee and deliver the best approval rates to our merchantsConduct A/B tests with Acquirers, focusing on improving approval rates and evaluating trusted MID opportunitiesMonitor and manage chargeback ratios with Merchants and Acquirers, mitigating Card Scheme penalties and communicating risks proactivelySupport product & engineering teams to define a roadmap for enhancements that will contribute positively to performanceSupport new merchants and integrations, coordinating on-boarding tasks across the organisationProvide leadership, coordination, and management in the areas of: reporting and analytics, account operations, account technology platforms, special initiatives and process improvementsLead and facilitate communication of best practices, policies, procedures and initiatives. Mentors and coaches team members to further develop competenciesLead with courage and modesty, you have a track record of attracting and developing great talent and leadership to scale and optimise yourself and your teamsYou'll need to have:Minimum 8 years of experience in card payments/ acquiring business in LATAM specific regionMinimum of 5 years experience in leading a small-medium team of professionalsExcellent problem-solving skills and critical thinkingGood communication skills and ability to work with remote teamsStrong technical and analytical skills with the ability to work with large data setsPassion for payments, deep experience in the commercial, technical and financial dimensions of local paymentsEnglish and Spanish are a must. Portuguese is important to have due to regional coverage.
