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C.H. Robinson is seeking a Senior Billing Specialist to join our team. As the liaison between our esteemed customer branches and contracted carriers, you'll be at the forefront of customer service excellence. Your role will involve handling incoming calls from C.H. Robinson contracted carriers and factoring companies, where you'll not only educate them on best practices but also ensure the seamless release of timely payments. If you thrive in a fast-paced environment, possess exceptional communication skills, and excel in critical thinking, then this opportunity is tailor-made for you. Apply today and seize the opportunity to shape your future success.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Execute timely release of vouchers and payments to carriers, ensuring seamless invoicing for our customers
Maintain high service levels by handling multiple incoming calls daily and ensuring accurate logging and data entry
Utilize data analysis and problem-solving skills to troubleshoot complex issues, collaborating with carriers to resolve paperwork issues and address billing/open payables questions effectively
Participate in process improvement initiatives, offering valuable insights and enhancing operational efficiency
Cultivate strong professional relationships with both internal and external stakeholders, providing exceptional service and fostering open communication
Collaborate effectively within the team, offering support to colleagues and coaching less experienced team members when needed
Continuously hone your skills, deepen your understanding of processes, procedures, and systems to expertly address carrier inquiries, resolve billing concerns, and troubleshoot issues with precision and efficiency
QUALIFICATIONS
Required:
High School Diploma or GED equivalent
Minimum 4 years of data entry or call center experience
Minimum 1 year of strong customer service and communication skills (written and verbal) experience
Preferred:
Proficient in Microsoft Office Suite of programs
Previous 1 year of experience with the Navisphere system
Well-developed written and verbal communication skills
Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics
Strong interpersonal skills
Critical thinking skills and the ability to use own judgement and make sound decisions
Strong organization skills and attention to detail
Takes initiative and approaches work with persistence
Ability to work in fast-paced, professional, and deadline driven environment
Effective in multi–tasking and prioritizing their skills and time
Strong strategic orientation, influence skills and business savvy
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.
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