Summary:
Reporting to the director of enrollment operations, the senior assistant director of enrollment operations provides leadership in the utilization of business intelligence, data analytics and information systems to support the development and implementation of the undergraduate, online and graduate recruitment plan. This position assists with the oversight of the Technolutions Slate CRM, the student information system for recruitment and admission, and queries designed to extract information to inform data-driven decision-making. Furthermore, the senior assistant director will provide Technolutions Slate CRM training, as needed, to improve operational efficiency and effectiveness.
Job Description: Essential Duties And Responsibilities Imports data into admission systems from external sources and exports data for distribution to various divisions and departments. Supports university student recruitment efforts by maintaining the integrity of data entered into the database. Creates admission funnel reports for undergraduate, online and graduate student admission. Provides the data required to meet the needs of the Admission office by using query management tools, researching data requests to support enrollment goals and recruitment initiatives. Builds and updates all Technolutions Slate CRM hosted applications and forms. Identifies and assists with resolving related processing and technology problems. Develops implementation and integration strategies for the Technoloutions Slate CRM; manages the functionality of features within Slate, as well as system-related processes for end-users within the Admission office to ensure standardization of use and data. This would include workflows, portals and integrations within Slate. Stays current on trends and education in recruitment and enrollment web-based technology in order to develop new and improved data-related services. Serves as a Power User and problem-solves issues within the Technoloutions Slate CRM and other technology systems. Monitors business requirements, identifies gaps in current functionality and suggests enhancements to policies and procedures. Identifies data integrity issues and improvement needs; recommends solutions and coordinates the execution of data cleanup/enhancement processes. Develops training material, facilitates training sessions for current and new staff in the proper use of Admission specific technology. Assists with the implementation of automated communication plans, including the creation of population groups for drip campaigns. Participates in various on-campus events for the Admission office. Required Knowledge, Skills, And Abilities Knowledge of admission terminology and standardized testing practices. Working knowledge of Customer Relationship Management (CRM) systems used in higher education is required. Experience utilizing the Technolutions Slate CRM and knowledge of data logic and querying tools is required. Ability to translate data and business process needs between end users and programmers. Excellent interpersonal, communication and organizational skills. Proficient verbal and written communication skills. Demonstrated ability to efficiently and effectively solve problems independently. Ability to work a varied schedule with flexible hours including weekends and evenings. Demonstrated ability at planning and organizing multiple projects and tasks. Ability to learn and apply institutional policies and procedures. Knowledge of Microsoft Office tools. Ability to work both independently and as part of a collaborative team environment. Must be detail oriented and able to prioritize work effectively. Minimum Qualifications Bachelor's degree from a four-year college or university required. Master's degree is preferred. Three years of progressive admission and higher education experience required. Experience utilizing Technolutions Slate CRM and knowledge of data logic and querying tools is required. Valid driver's license and clean driving record. Accreditation and equal opportunity
Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, , or ; or to the U.S. Department of Education Office for Civil Rights.
Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia ******** or call for questions about the accreditation of Lynn University. 2020 Lynn University
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