Senior Application Support Specialist

This position supports the California Department of Public Health's CDPH mission and strategic plan by creating innovative solutions, strengthening partnerships and collaborations, and embracing technology. The Information Technology Services Division (ITSD) leverages data and technology to advance goals and inform action and accountability.

Under the general direction of the Information Technology Manager I (ITM I), Informatics Data Exchange and Application Section (IDEAS) Chief, the Information Technology Specialist II (ITS II) performs a wide variety of tasks requiring innovative problem solving for information technology (IT) systems in the Information Security Engineering, Software Engineering, System Engineering, and Information Technology Project Management domains.

The ITS II will participate in applications and interfaces support including on-prem and in-cloud platforms; provide management advisement in enterprise strategy, policy, adoption, architecture, and maintenance of complex IT solutions; and accounting for all aspects of mission-critical products, systems, and applications through their lifecycle. Exercising a high degree of independence and proficiency, the ITS II addresses all aspects of complex IT systems that includes administration, technical and system configuration, security, troubleshooting, problem resolution, customer education, outreach, and project management aspects that are time sensitive and both publicly and politically visible. The ITS II establishes effective working relationships with all stakeholders.

The ITS II ensures application architect and enterprise-wide shared on-premises and cloud application services align with CDPH standards while ensuring the most complex/critical information interoperability is established between other CDPH programs, state departments, federal programs, and external vendor Software as a Service (SaaS) service and in-cloud platform providers.

This position may be required to work outside of work hours as needed to support mission critical systems.

The attached duty statement indicates whether this position is eligible for telework. All employees who telework are required to be California residents in accordance with Government Code 14200, and may be required to report to a CDPH office, when needed. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/CDPHRecruitment

The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.

You will find additional information about the job in the Duty Statement .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.INFORMATION TECHNOLOGY SPECIALIST IIAdditional Documents

Job Application Package ChecklistDuty StatementPosition Details

Job Code #:JC-425338

Position #(s):********

Working Title:Senior Application Support Specialist

Classification:INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A

# of Positions:1

Work Location:Sacramento County

Telework:Hybrid

Job Type:Permanent, Full Time

Department InformationAt the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California's diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The California Department of Public Health (CDPH) is dedicated to optimizing the health and well-being of the people of California. The Information Technology Services Division (ITSD) within CDPH advances its vision of "Healthy Individuals and Families in Healthful Communities" through the provision of high-quality information resources and technology.

Special RequirementsFor experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # 425338 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email ******** for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 4/24/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Public HealthAttn: Classification & Certification UnitP.O. Box 997378MS ******** Sacramento , CA ********

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Public HealthClassification & Certification Unit1615 Capitol Avenue Suite 73.430

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting . Any applications received that do not provide a written response to the SOQ may be rejected .Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Enterprise System Development Architecture and Security.Cloud hosting services and offerings at the California Department of Technology Management Cloud Services data center, AWS, and Azure.Clustered multi-node platform support, Failover and Disaster Recovery Design and Architecture.Product support of Windows server and network-based platforms, services, and technologies.SQL Server and reporting platform.Programming and Scripting languages, technologies, platforms, and tools.Collaboration with a diverse audience of stakeholders.Adjusting to rapid shifts in priorities while meeting tight deadlines.Exercising a strong degree of initiative, independence, and flexibility.Researching, troubleshooting, problem solving, and resolving challenging technical issues.Communicating verbally and in writing with all levels of stakeholders including business, end users, staff, peers, managers, and executives.Project Management.Ability to adjust to rapid shifts in priorities while meeting tight deadlines.Exercising a high degree of initiative.• Information security and confidentiality policies, guidelines, and procedures, as well as industry best practices and security technologies.

• State IT policies, guidelines, and procedures.

• IT industry best practices and emerging technology trends.

• Systems development lifecycle and Agile methodology.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact InformationThe Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.Human Resources Contact:Human Resources Division(916) ******** Unit Contact:Clarissa Wallace(279) ********

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.EEO Contact:EEO Office(916) 445-0938

California Relay Service: ******** (TTY), ******** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ) InstructionsThe SOQ must be titled "Statement of Qualifications" at the top of the first page, typed in a minimum of 12-point font, single spaced, on standard sized paper (8.5" X 11"), and no more than 2 pages in length. Cover pages, cover letters, and resumes do not take place of the SOQ. Applications submitted without the required SOQ will be considered incomplete and will not be considered for this position. Please answer the questions in the order as they appear.

Describe how your education, training, experience, and skills meet the minimum and desirable qualifications to qualify you for the position.Describe your experience with Application development including standards, procedures, and best practices.Describe your experience in data management activities and tools used including data warehouse, data migration, code repository and ETL (extract/transform/load). Please include whether your related experience is in cloud or on-prem support.

Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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