At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and see solutions for our business every day. Our employee-owners are driven to help our company grow. Were personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an Employee Stock Ownership Plan (ESOP) model in 2014 to give our employees control of FSTs successUses the knowledge and understanding of a clients business to provide solutions to optimize and grow the accounts. Focuses on building customer relationships at multiple levels of larger organizations with self-sufficiency and a broad knowledge of truck markets/pricing and rate negotiation with customers. Responsible for acting as the liaison between the client, carrier, shipper, and receiver; and developing solid relationships with all parties by providing world class customer service; and ensuring that any issues which might arise are quickly and professionally resolved among all parties. Managing the movement of client's goods from on time pickup through transport and delivery are critical to the success of the position. You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST.Qualifications?and Skillsets:?Live FST Traits of Reliable, Invested, Responsive, Adaptable, Passionate, and Innovative? Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met Responsible for managing customer expectations and providing exceptional customer service through the use of SOPs, KPIs, and other metrics Identify, manage and build new business relationships Track and record customer performance (Monthly, Quarterly, Annually) Maintain, keep and update contracts, RFPs, and setup monthly customer reports to track and record progress. Grow existing accounts by sourcing and securing new opportunities from within each customer. Manage the relationship between the client and FST. Negotiate spot quotes and contract rates on customer freight Manage daily shipments and make sure they pick up and deliver as scheduled Watch all current loads and proactively identify potential problems. Communicate with colleagues to track loads, manage carrier incidents and assist with invoicing Collaborate with team on details required to ensure most effective solutions to customers and our carrier partners. Ensure accurate data capture, data integrity and system entry in all customer related functions. Effectively utilize data and problem-solving skills to proactively resolve customer issues. Responsible for forecasting and budgeting by contributing to the development and management of annual account plan/budget. Performs additional duties as required. Wants to remain an individual contributor with the ability to maximize their customer growth potential. High level of urgency with ability to re-prioritize to meet demands. Have a broad knowledge of truck markets/pricing and negotiate rates with customers. Ability to facilitate business reviews for one or more customers, compiling service, history and cost data into formal presentations and delivers same to customer via phone, or in person independently. Acts as leader and mentor on the floor.
