A Security Officer I is responsible for providing services that seek to create a safe and secure environment for the hospital community. The Security Officer 1 undertakes activities designed to identify, deter, abate, or correct situations; both routine and emergent that are within the scope of responsibility for the department, as they occur on hospital owned or controlled property.
Essential Duties and Responsibilities · The Security Officer I is to provide a safe and secure environment for all of UnityPoint Health-JRMC Hospital properties. Provide input in developing security procedures, which address the day to day physical security needs of the hospital. Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations; good public relations skills, including listening, providing clear explanations, accurate directions, displays a helpful attitude and answers questions in a cheerful professional manner. Builds and maintains professional customer relations with patients, visitors, staff and physicians. Work closely with and maintain good relationships with outside law enforcement agencies. Patrols the campus grounds and buildings on foot or on mobile patrol in all weather and climate conditions. Monitors persons accessing JRMC property and buildings to determine whether they are present for legitimate reasons. Communicates daily security on-duty activity to the Emergency Communications Center (ECC) for proper documentation. May be required to work as a dispatcher in the ECC if needed. Responds to emergency and routine requests for service. Documents relevant incidents, conducts investigations as appropriate, monitors security cameras and other equipment as directed. Successful completion of these duties on a regular basis contributes to the UnityPoint Health- JRMC Hospital goal of quality patient care, helping to provide for a safe and secure environment for patients, visitors and staff. Must maintain complete confidentiality of patient/hospital information.
90 %
Basic UPH Performance Criteria · Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
10%
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Demonstration of UPH Values and Standards of Behaviors Consistently demonstrates UnityPoint Health's values in the performance of job duties and responsibilities
Foster Unity: · Leverage the skills and abilities of each person to enable great teams.
· Collaborate across departments, facilities, business units and regions.
· Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment: · Connect with each person treating them with courtesy, compassion, empathy and respect
· Enthusiastically engage in our work.
· Accountable for our individual actions and our team performance.
· Responsible for solving problems regardless of the origin.
Champion Excellence: · Commit to the best outcomes and highest quality.
· Have a relentless focus on exceeding expectations.
· Believe in sharing our results, learning from our mistakes and celebrating our successes.
Seize Opportunities: · Embrace and promote innovation and transformation.
· Create partnerships that improve care delivery in our communities.
· Have the courage to challenge the status quo.
QUALIFICATIONS: Minimum Requirements Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized Not required to perform the essential functions of the position.
Education: High School Diploma / GED
Criminal Justice/Law Enforcement Degree
Experience: · Security Officer Experience
· Healthcare Security Experience
· Law Enforcement background
License(s)/Certification(s): · Valid driver's license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities: · Writes, reads, comprehends and speaks fluent English
· Must possess excellent communication skills
· Must be able to work with all customers (associates, patients, physicians, public)
· Must be able to perform duties in a multi-task environment with multiple priorities.
· Must be able to communicate effectively with people of diverse professional, educational, cultural and lifestyle backgrounds.
· Knowledge of applicable federal, state and local laws/regulations
· Knowledge of Federal Communications guidelines regarding radio traffic etiquette.
