The Promontory is looking for friendly and experienced folks to join our in-house Security Team. As a venue, we strive to be #1 in Safety and Hospitality and offer an unparalleled party and concert-going experience to our guests.
Whether checking credentials or IDs, securing the stage, or escorting an artist team backstage, a successful Security team member is one that has the safety of our guests as their #1 concern.
The Promontory hosts an incredibly wide array of events and performances - from Live Hip Hop to Afrobeats dance parties to Private Events - the duties of this position are not comprehensive, this person will be asked to enthusiastically jump in where needed to make it happen.
ABOUT THE ROLE Assist in employee and guest ingress, greet and direct crowds, check IDs, enforce credential checks for backstage and artist areas, etc Roam in venue and/or venue perimeter to ensure all access points are secure Guide guests within the venue (restrooms, merch, VIP areas, ADA areas, etc) Assist guests that need medical assistance by calling for Medical services on radio Monitor guest behavior to ensure safe crowd management and address any inappropriate or unacceptable behavior in a timely manner Work with House team to write reports of major incidents witnessed during event to assist management in thorough record keeping Resolve guest issues with excellent customer service, and identifying when it's best to escalate to management for extra assistance Enforce house code of conduct, be a strong advocate for inclusivity, respect and a welcoming environment Learn, communicate, and practice existing house emergency and evacuation procedures Perform other tasks or projects as assigned by management This role will have regular hours scheduled beginning May 15, 2024 ESSENTIAL PHYSICAL FUNCTIONS Must have the ability/stamina to work up to 30 hours a week. Ability to stand for up to 5-6 hours per shift. Will frequently climb stairs, reach, feel, bend, stoop and carry Must be able to work in both warm and cool environments, indoors and outdoors. Must be able to tolerate higher levels of noise from music. Earplugs are provided! Skills 21 years of age or older Previous music venue/events experience in Security preferred Current PERC license preferred but not required Skill in interpersonal communication and teamwork Up for being adaptable - Checking a bag or ID, standing in a barricade, escorting an artist, or dealing with a difficult guest - happy to be flexible and proactively jump in where you're needed most. Friendly, approachable demeanor - this is important! Flexible schedule and an ability to work late hours, including up to 3AM Ability to deal with impaired guests in a positive and safety minded manner Skilled in de-escalating difficult situations Ability to stand for long periods and work in a loud indoor or outdoor environment Tolerance of all cultures, music and art forms
