Seasonal Front Desk Manager, Big Meadows Lodge

Delaware North Parks and Resorts is hiring a Seasonal Front Office Manager to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. Working in an exciting, fast paced environment, you will never have a dull day at work; as a Front Office Manager you will work closely with the General Manager to ensure effective overall operations and manage all aspects of night auditor and front desk duties. Apply to join our collaborative team today. This position includes free room and board for the season.
The season for this property goes through 11/3/2024.
Pay Benefits  At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 
Medical, dental, and vision insurance Room and board Generous friends-and-family discounts at many of our hotels and resorts Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing.
Coordinates and manage front desk duties, supervising team members on scheduling, training, assigning and directing work, and overall performance, and organizes operations and procedures, ensures operations are in compliance with company policies and programs Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries Responsible for managing all front office software and hardware systems and become an expert on the property management system Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success Coordinate with support managers for compliance of policies, merchandise mix and inventory Oversee and supervise a team of up to 10, including scheduling, training, and coaching Three (3) to five (5) years' hotel Front Office experience required One (1) to two (2) years' hotel supervisory experience required Written and verbal communication skills Demonstrate initiative, leadership and team building skills Experience with Opera Cloud is preferred Ability to manage frequent change, good time management and the time of team members Ability to work varied shifts between 7am - 11pm, including weekends and holidays required Must be 21 years of age