Seasonal- Dispatcher/Customer Service Coordinator

Sansone Air Conditioning, a dynamic, rapidly growing home services company serving Palm Beach, Broward, and St. Lucie counties, is growing again! We are seeking a highly skilled Dispatcher/Customer Service Representative to join our team at our Haverhill, FL location.
Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs.
We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand.
You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service, and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.
Enjoy a fun, family-oriented work environment where your efforts are recognized and greatly appreciated. Join a company that values each customer and each employee, and where every department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally, and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
To be successful in this role, you must possess:
AT LEAST ONE YEAR OF DISPATCHING AND CUSTOMER SERVICE is required A professional appearance in a business casual environment Excellent interpersonal skills with the ability to interact with a variety of customers Strong customer-oriented attitude. Able to plan and schedule work rather than just react. Able to "think on your feet" to provide customers with needed information for their specific installation or repair. Ability to work as part of a team. Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. APPLY TODAY for immediate consideration.
Job Posted by ApplicantPro