The Sales Support Specialist performs a variety of activities for a line(s) of business (LOB) designed to support, enhance and increase overall sales performance. The Sales Support Specialist coordinates various LOB sales, marketing support and enhancement programs and initiatives under the direct supervision of experienced personnel.
Job Requirements Performs variety of activities for an LOB designed to support, enhance and increase overall sales performance according to established Company policies and applicable legal and regulatory guidelines Administers ongoing sales and marketing support programs equitably according to plan designs and guidelines, which may include sales contests, product promotions, regional programs and other activities Provides project coordination to new or existing sales support programs Leads or assists with strategy meetings, determining sales and marketing needs and requirements and generating ideas Provides input and advice based on extensive knowledge of other Company initiatives and industry practices; ensures coordination with other initiatives Researches various issues, ideas, problems and opportunities discussed in strategy meetings to generate additional information to add to projects Creates project plans, adding ideas from research and ensuring that issues, concerns and priorities identified in meetings and other communications are addressed Implements project plans; communicates with various internal personnel, corporate marketing and other Company departments and outside vendors to coordinate assigned programs and complete projects Resolves problems by coordinating with necessary individuals as needed, secures approvals as necessary Creates sales and marketing materials as necessary in support of various programs and projects Writes copy, secures approvals and coordinates layout and production with appropriate internal or outside personnel Designs and develops administrative guidelines for assigned programs Maintains appropriate records, databases and information relating to assigned programs and projects according to procedures Reports to more experienced personnel, management and others on project status and updates Assists sales force as necessary, answering questions from staff and customers and providing information and other support as appropriate Provides training to sales staff and others relating to new and ongoing LOB sales and marketing programs, initiatives and activities Coordinates with department training as well as corporate training staff to develop and deliver training as needed Maintains appropriate records, databases and information relating to assigned programs and projects according to procedures Reports to management and others on program status and updates Evaluates effectiveness of programs and initiatives; receives feedback from various LOB areas and outside vendors, passes information to others as necessary and incorporates changes into future project plans Monitors, evaluates and modifies programs to meet needs of LOB Communicates with other areas and Company departments as necessary to exchange information, receive feedback and maintain uniformity of work in accordance with established program guidelines Maintains knowledge of overall Company and LOB sales initiatives and industry trends Maintains understanding of LOB sales, operations and other practices and procedures and applicable legal and regulatory guidelines Qualifications Bachelor's degree or progressive work experience in addition to experience below 2-4 Years of related experience Project management experience, including ability to coordinate resources and prioritize tasks under deadline Strong knowledge of sales support and effective sales enhancement techniques within the industry Strong analytical and evaluative skills with ability to measure program performance and make recommendations for improvement Vendor relationship experience helpful Attention to detail Experience skillfully and tactfully managing others without direct authority Self motivator and creative thinker Experience coaching and influencing others to achieve goals Excellent communication skills, including strong presentation skills and writing ability PC skills Maintains appropriate sales licensing if required Company Overview Our Values
At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture. Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
Inclusiveness Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Accommodation
If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
We look forward to hearing from you!
