IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit
Overview An exciting opportunity to be a part of IGT's Sales Operations Team. As a Sales Operations Analyst, you are required to provide the highest level of internal support and guidance for Account Executives within the North American Gaming division. This guidance includes but is not limited to end-to-end sales process questions, quote support, sales order/contract support, account/customer org support, and ensure quotes are compliant to revenue & company policy. This role requires an individual to work in a team environment while working independently, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.
Your Impact: • Provide exceptional internal support and guidance for Account Executives including but not limited to opportunity creation, quote worksheet creation, ensuring orders are compliant to revenue & company policy, and all other revenue generating support
• Manage funnel opportunities with accuracy of stages, dates, dollar amounts, attachments, and adding appropriate information for specific Regions & Product Verticals
• Takes responsibility for fully supporting customer from quote through the invoice process with a strong emphasis on customer follow up of inquiries and sales contracts provided to customers.
• Create and modify quotes as required
• Review submitted contract and order forms for completeness, accuracy, and conformance to established global pricing policies and sales operations policies
• Create, Run, Maintain existing reports or dashboards per the standards
• Contributes ideas and innovations to improve upon existing systems, work processes and procedures
• Participate in projects involving technical and process efficiency concepts providing recommendations
• Works with Sales and Accounting to assist resolution to customer billing investigations, disputes, and reconciliations
• Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
• Establish strong relationships with Sales, Global Order Management, Production, Compliance, Accounting, Compensation, Rev Rec., Legal, and other internal resources as appropriate
• Responsible for making the sales process seamless for the Account Executive and Customer which may require you to escalate issues/questions on behalf of both Sales and Customers when necessary
Requirements Minimum Skills/Experience: • 2+ years customer order management, sales operations, or sales support experience
• College degree or equivalent work experience
• Ability to learn, comprehend and retain extensive product library including machine requirements
• Ability to learn and follow internal processes and jurisdictional requirements to ensure accurate requests are submitted to meet customer expectations.
• Strong computer skills in Microsoft Office (Word, Excel, Outlook) and data management
• SAP experience required
• Salesforce experience a plus
• Strong time prioritization skills with an emphasis on "sense of urgency"
Desired Skills/Experience: • Demonstrated participation in process improvement initiatives and/or project management experience
• Excellent interpersonal skills, ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast-paced environment
• Extreme attention to detail
• Strong organizational skills
• Ability to work independently while an active participant in team environment
• Able to use Microsoft suite of tools effectively
• Demonstrated initiative
• Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution
Keys to Success • Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
#LI-CK1
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $44,990-$96,845. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .
