Job summary
Responsible for leading the Sales Department.Sales Manager is responsible for operations, sales performance results, employee supervision, and customer satisfaction in the Sales Department.
Job seniority: mid-to-senior level
Responsibilities
• Ensure successful achievement of all monthly sales & CSI objectives for the dealership, as outlined by the manufacturer and the Hendrick Pre-owned Performance Plan Objectives.• Ensure successful achievement of Autoguard Tier 3 each month.• Ensure MOC reputation achievement each month, per the Hendrick guidelines.• Responsible for improving sales and operations.• Works with upper management and Human Resources to make hiring and discipline decisions.• Assists sales team with processing or completing sales.• Trains and supervises sales team, ensures compliance with manufacturer training requirements.• Develops promotions to motivate sales team.• Sets schedules for sales team.• Oversees department inventory.• Interacts with customers to ensure customer satisfaction.• Responsible for sale price & trade-in vehicle appraisal decisions.• Ensures proper reporting of sales to manufacturer(s).• Has working knowledge of factory(s) incentive programs.• Attends required manager meetings.• Maintains effective employee relations.• Maintains an organized, clean and safe work area.• Participates in required training.• Follows Safeguards rules and regulations.• Demonstrates the Company's Core Values.• Complies with Company policies and procedures.• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Requirements
• Excellent sales skills, prior supervisory experience preferred.• Working knowledge of automotive sales industry.• Intermediate skills in Microsoft Office products.• Intermediate ability and knowledge of Dealership Management System and web based applications.• Ability to understand and follow instructions.• Ability to communicate effectively with customers and company personnel.• Ability to read and comprehend instructions, correspondence, and memos.• Ability to effectively present information in one-on-one and small group situations to customers and other employees.• Ability to add, subtract, multiply and divide.• Ability to apply common sense understanding to carry out instructions.
