RPA Support Engineer
Permanent Position
Location: Plano, Texas - ONSITE
Employee Benefits: Covered at 90%!
The Robotic Process Automation (RPA) Engineer will play a crucial role in ensuring the seamless operation our client's intelligent automation platform. The ideal candidate will focus on investigating and resolving production issues to deliver exceptional support services to clients. This role involves direct client interaction, collaboration with internal teams, and driving continuous improvements in the support processes.
If you are passionate about leveraging RPA and have Java development skills to drive impactful support services and contribute to process improvements, come be part of a mission to transform healthcare through intelligent automation!
Qualifications/Requirements: Bachelor's degree in Computer Science, Business or related field
Strong critical thinking and problem-solving abilities
Ability to communicate technical concepts to non-technical individuals
Experience in a client-facing support or coordination role within a SaaS/technology solutions team
Proficiency in Java, JSON, and markup languages
Previous experience with RPA tools such as UiPath and source code repositories like GitHub or GitLab
Comfortable using various technologies including Google Workspace, Confluence, DataDog, Visual Studio Code, and ticketing systems like ZenDesk, FreshDesk, or ServiceNow
Duties/Responsibilities: Monitor support/ticket queues, respond promptly, and provide timely responses, updates, and resolutions to client inquiries and issues, adhering to SLA commitments
Maintain regular communication with clients, ensuring high client satisfaction through proactive updates on issue statuses
Document client interactions, support activities, and resolutions accurately within our ticketing system
Utilize UiPath, Java, and other RPA tools to investigate, debug, and resolve issues efficiently
Contribute to knowledge bases, FAQs, SOPs, and support documentation to enhance self-service capabilities for clients
Maintain and update code repositories on platforms like GitHub
Identify opportunities for process improvement and automation
Collaborate with the development team to investigate complex issues and facilitate solutions
Advocate for client needs internally and drive initiatives to improve the overall customer experience
Assess and escalate incidents promptly when they are business critical
Mentor colleagues and contribute to continuous learning within the team
Genius Road, LLC is proud to be a Certified Women's Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
