The RN Clinical Informatics Analyst role is an advanced staff position responsible for operational support, optimization, and adoption activities supporting enterprise-wide clinical applications, specifically Epic clinical applications, and non-Epic integrated clinical solutions. The RN Clinical Informatics Analyst is expected to coordinate optimization activities the research, design, approval, testing, and communication phases using innovative change management strategies. Responsibilities include support and mentoring of region-based informatics teams, evaluation of workflows to troubleshoot and optimize improvement opportunities, testing and training of application functionality. This role will work with cross-functional IT and operational teams along with Executive Leadership. *This position must reside within the UPH Footprint Why UnityPoint Health?
Commitment to our Team – We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members. Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Issue Resolution · Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies. Incorporates nursing knowledge to troubleshoot workflow related issues.
· Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
Operational Support and Improvement · Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems
· Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement.
· Research solutions to improve service such as processes, standards and/or products based on modern nursing practice.
· Supports strategies and methodologies to implement efficient and effective methods to furnish healthcare providers with accurate and timely information.
· Collaborates with customers and business partners to gather requirements and feedback to successfully design and deliver effective communications.
· Establishes a relationship with key customers and provides them with direct support in their role.
Key customers include Regional Informaticists, Regional Leadership, Regional Service Managers, CMIOs and Physician Champions. · Ensures effective customer communications and downtime recovery procedures as part of incident management activities.
· Ensures customer downtime preparedness, including but not limited to, overseeing the development and execution of the business continuity plan for the electronic health record and organizing regional business continuity readiness audits.
· Facilitates enterprise-wide clinical governance committees and coordination of system-wide enhancements to the electronic health record.
· Participates in decision-making or technical solution-oriented discussions
· Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.
· Develops and coordinates communications regarding Epic-related training including, but not limited to newsletters, videos, webinars, and other written materials to supporting the change management process.
· Attends Epic educational offerings and shares learnings with others to improve knowledge and educate the organizations we serve.
· Uses nursing expertise to guide nursing-related build in the electronic health record
Project Management Leads and coordinates projects as assigned, demonstrating strong organizational and time
management skills.
· Develops project plans and tracks progress, escalating as necessary when project issues arise or
deadlines are challenged.
Education: Associate's or bachelor's degree in Nursing from an accredited school of Nursing Master's degree in healthcare informatics, healthcare administration, or related field of study
Experience: 2 years' experience in a clinical setting · 5 years' experience in a clinical setting utilizing Epic software · 2 years' experience in a clinical informatics support or training role preferred
License(s)/Certification(s): · Current Registered Nurse License in the state of Iowa, Illinois, or Wisconsin
· Valid driver's license when driving any vehicle for work-related reasons.
· Epic Certification - Achieves and Maintains Epic Certification as Assigned, typically within a year of hire
Knowledge/Skills/Abilities: · Knowledge of health care organization information systems processes
· Strong communication – written and verbal
· Ability to conduct research into technology issues, standards, and products
· Proven analytical and problem-solving abilities · Able to manage priorities, deadlines, and execute tasks
· Proactively communicates when risks and issues arise; takes appropriate action(s)
· Strong customer service orientation
· Advanced critical thinking and problem-solving skills while demonstrating a high degree of objectivity, diplomacy and tact.
· The ability to work productively in a fast paced, rapidly changing environment.
· The ability to apply nursing experience to improve the el
