Risk Compliance Support Specialist Program / Of Occupations

Department Information This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA is a progressive, innovative government agency where employees and customers alike are valued. If you are interested in becoming a part of an environment where creative thinking, customer service, and protecting consumers through healthy regulation is valued, DORA is the place for you! In addition to rewarding, challenging, and meaningful work, the State of Colorado at the Department of Regulatory Agencies offers an excellent total compensation package including:

Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail. Extensive work-life programs such as a telecommuting program, flexible schedules, training and professional development opportunities on a wide variety of subjects, and more! Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services. Bike-to-work programs, including access to storage lockers and bike racks. Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans. Medical and Dental Health Insurance for employees and optional coverage for their dependents. Life Insurance for employees, and optional coverage for their dependents. Paid Time Off, including 10 paid holidays. Short- and long-term disability coverage. Tuition assistance program. Description of Job DPO protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the regulatory environment. The work unit is reflective of organizational changes made in an effort to ensure effectiveness, efficiency, and consistency in board and program processes and elegance in the contributions of the Division of Professions and Occupations to the regulatory environment in our state.



Position : SJA 940


This position supports, coordinates, and addresses the needs of the Boards and Programs through the Program Operations team. This includes providing support and assistance to the Risk and Compliance Manager for processing legal decisions received from the Office of Administrative Courts to include Initial Decisions, Final Agency Orders, case dismissals and appeals as well as working with the Court of Appeals and the Office of the Attorney General. The position ensures oversight of the Address Confidentiality Program (ACP), maintaining the highest level of confidentiality for a very vulnerable population of licensees. The position coordinates and ensures completion of board and committee member training, working with the program directors when there are identified deficiencies. The position serves as the support for all boards and programs as it relates to pulling reports for data requests and coordinates with DWPS to verify data in the annual sunset data and workload statistics information.


Additional duties include, but are not limited to:

Processing licensee and applicant requests for address confidentiality, which includes verifying acceptance into the state program and collecting the necessary documentation to approve individuals for the ACP; Revising the person's license contact information, and maintaining the confidential files; Tracking and processing advocacy matters, preparing documents for signatures, preparing and distributing Director Model Cases for review, scheduling stakeholder events and preparing related PowerPoint presentations ; Providing data support including pulling necessary reports from various databases and systems, such as eLicense, SharePoint and Torres; Processing Initial Decisions, drafting procedural orders, monitoring the exceptions process, and drafting Final Agency Orders in instances of default; Conducting Colorado Courts and disciplinary action checks for board membership applicants; Maintaining the Board member roster and files, ensuring up-to-date and accurate information, including appointment orders, term dates and contact information; Coordinating new board member orientation and annual ethics training for board members. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights MINIMUM QUALIFICATIONS (MQs): Four (4) years of progressively responsible clerical or administrative service experience, performing all of the following functions: Demonstrated customer service experience dealing with various stakeholders; Demonstrated experience of working with databases and systems; Demonstrated experience compiling and analyzing data; Demonstrated experience working with highly confidential information; Demonstrated experience scheduling events and/or meetings; Demonstrated experience in editing/proofreading documents. Document this experience in your application IN DETAIL , as your experience will not be inferred or assumed. Part time experience will be prorated. SUBSTITUTIONS: An Associate's degree will substitute for two (2) years of the required experience; A Bachelor's degree will substitute for four (4) years of the required experience. Preferred Qualifications :
Demonstrated knowledge of and experience working with professional and occupational licensure statutes, policies and rules; Enforcement and/or compliance monitoring experience; Experience updating and utilizing licensing databases, including performing data entry; Experience working in a regulatory environment; Experience educating customers/consumers, including providing them with accurate, thorough, and easily-understandable information regarding their potential avenues for action and/or recourse; Experience and working knowledge of Colorado Open Records Act (CORA) requests; Experience working with boards or committees including cultivating working relationships with members; Experience managing projects, including developing new processes and identifying new methods to streamline existing work processes for efficiency and accuracy. Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
Demonstrated oral and written communication skills in order to effectively explain requirements in a clear, concise, and understandable manner; Demonstrated attention to detail in order to evaluate documents; Critical thinking and the ability to analyze and apply information; Organizational skills, including the ability to work independently to prioritize tasks and manage a heavy workload; Ability to conduct research and gather pertinent information; Ability to handle sensitive and/or highly confidential information in a professional and ethical manner, and in accordance with state and federal laws; Accountability for work product and attendance; Ability to accept and apply constructive criticism, and take ownership of mistakes and improve from them; Ability to collaborate effectively with various stakeholders, including but not limited to peers, staff, board members, members of the public, internal and external customers, and division leadership; Demonstrated interpersonal skills and the ability to work well within a team; Ability to read, understand, and apply rules, policies, and statutes to ensure compliance; Positive attitude and demonstrated ability to remain patient and compassionate when dealing with difficult customer interactions; Demonstrated customer service skills, including the ability to use de-escalation techniques; Problem-solving skills, including the ability to identify problems and apply relevant information in order to develop solutions; Ability to adapt to changing work assignments; Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division; Professional demeanor; Proficiency in the use of PC software applications including Microsoft Office (Access, Word, Excel, Google Suite, etc.). Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration. The successful passing of a reference check and/or, if required, a background check. A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc. The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record. Effective September 20, 2021, employees will be required to attest to and verify that they are fully vaccinated for COVID-19. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson's Janssen vaccine, as defined by the State of Colorado's Public Health Order and guidance issued by the Colorado Department of Public Health & Environment. Supplemental Information PLEASE READ - Required Application Materials
Interested individuals must submit the following online:


1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.


2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from and ******' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.


3. A detailed cover letter , explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.



Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.



Veterans' Preference : Candidates who wish to assert Veterans' Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.



PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.


The State of Colorado believes that equity, diversity, and inclusion drive our success, and
we encourage candidates from all identities, backgrounds, and abilities to apply. The State
of Colorado is an equal opportunity employer committed to building inclusive, innovative
work environments with employees who reflect our communities and enthusiastically serve
them. Therefore, in all aspects of the employment process, we provide employment opportunities to
all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.


DORA is committed to the full inclusion of all qualified individuals. As part of this
commitment, our agency will assist individuals who have a disability with any reasonable
accommodation requests related to employment, including completing the application
process, interviewing, completing any pre-employment testing, participating in the
employee selection process, and/or to perform essential job functions where the requested
accommodation does not impose an undue hardship. If you have a disability and require
reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at or call .



APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.


An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department's action.


For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.