Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Job DescriptionJob Purpose:The Team Leader is responsible for creating highly engaging customer journeys. Canadian Warmth "Expertise in any recommendation, warmth in every interaction " is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI's) of the store. They assist in leading the store's Brand Ambassador team and are accountable for store performance in all areas – Customer Journey, Talent Development and Engagement, Operational Excellence, and Store Financial Performance. They drive highly engaging customer journey's that embody Canadian Warmth. They assist in leading and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose's values and culture.What You'll Do:Customer Journey:Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS)Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categoriesPlan execution and coach exceptional visual merchandising that is reflective of a luxury lifestyle brandResolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the futureLead the sales floor experience during the most crucial business times, exhibiting best in class leadershipTalent Development & Engagement:Create a culture of talent development and ongoing education for the entire store teamFoster an inclusive and diverse working environmentLead, execute, and follow up on all educational initiatives and strategiesActively coach and develop direct reports to improve performance and foster growthContinuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journeyInspire and maintain an outstanding employee experience and drive Employee EngagementMaintain an open-door environment that encourages feedback and discourseConsistently recruit to build an external network of talentOperational Excellence:Create and execute schedules that prioritize the customer journey, maximizes productivity, and manages labour spendsTeach, coach, and execute all Canada Goose operational standards with excellence. (i.e., stockroom organization, cleanliness standards, opening and closing procedures, etc.)Teach, coach, and ensure consistent use of strategic tools – communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platformAnalyze and proactively react to inventory needs and merchandise flow to ensure product availabilityLead loss prevention with a teaching mindset that minimizes loss and increases safetyPartner with key cross functional teams to ensure the physical store space is maintained at the highest levelStore Financial Performance:Achieve or exceed sales targets including both the top and bottom-line resultsContinuously analyze key performance indicators and leverage insights to create and execute action plans that drive performancePartner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals (i.e. inventory, labour, etc.)Let's Talk About You:2 to 3 years of leadership experience in a related industryBachelor's Degree in a related field is preferredExperience working with luxury lifestyle brands is an assetPrevious Flagship or high-volume traffic experience is an assetExperience in guest relationship management toolsPayroll and expense managementScheduling and Payroll managementSolid understanding of retail math and using analytics in a business environmentGuest experience enthusiastic- driving performance through internal KPI'sAnalytical driver with keen attention to detailAbility to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)Strong time management and organizational skills, ability to multi-task in a fast-paced environmentSolid knowledge and understanding of retail metricsExcellent communication and interpersonal skillsConsistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurialIntermediate skills in Microsoft Office; specifically, Word and ExcelFluent in English language both written and oral. Proficiency in local language (store location specific) is highly desiredAdditional InformationWhat's in it For You?A company built on Canadian roots and heritageYour work is recognized with a comprehensive and competitive Total Rewards ProgramOpportunities for career growth through numerous internal and external programsRecognize and be recognized by your peers with our Goose Rewards & ICON RewardsBe a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care aboutAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesInspiring leaders and colleagues who will lift you up and help you growWe believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].
