GENERAL PURPOSE OF JOB To provide personalized service to customers by providing assistance and suggestions in selecting products to meet their needs; to ensure that the department is ready for the customers; to merchandise displays; to ensure accurate pricing and signing is reflected on merchandise and throughout the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES Demonstrate friendliness towards customers and co-workers Maintain cleanliness and presentation within the department Provide personalized customer service within department Answer incoming phone calls and direct each call to the appropriate store personnel Ensure every item has a SKU and is priced Ensure sale items are set before the start of a promo period Place sale signs out for sales events Retag items with new changes from buyers Call other stores for special orders Track special orders Rearrange floor sets every two weeks, or as necessary Spot-check prices and SKU numbers for accuracy Verify all merchandise has tags Put away stock that is left in cashier stations Assist in other areas in the store as necessary Receive shipments and stock products received Stock freight and ensure adequate amounts of merchandise available for purchase Assist cashiers and act as a back-up cashier as necessary Uphold all cooperative policies Perform other tasks and duties as required by supervising manager SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence Ability effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations OTHER SKILLS AND/OR ATTRIBUTES Strong communication and interpersonal skills Excellent customer service skills High level of integrity Accuracy and attention to details Thorough knowledge of the products and brands carried in the assigned department Strong merchandising skills Ability to read and implement floor plans Creative abilities Friendliness and cheerfulness towards customers and co-workers Ability to perform effectively in both individual and team environments Excellent prioritization and organizational abilities Possess a strong sense of urgency ***Bilingual candidates encouraged to apply***
