Retail Banking Specialist
Regularly Scheduled Hours/Week: 40Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month)
SUMMARY
Under the supervision and guidance of assigned personnel; accepts and processes transactions from the Bank's customers by personal contact, mail, and night deposit. Identify customer needs, service accounts, explain financial products and help resolve customer issues. *Will continue to cross train in acquiring additional knowledge of the customer services process, regarding customer and account maintenance, establishing direct deposit accounts, opening retirement accounts, time deposits and providing efficient and quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential. Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated. Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following teller policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Visually review customer transactions verifying necessary information. Count and balance cash using teller platform. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Scan all proof work through branch capture machine Receives mortgage, consumer and other loan payments. Ability to articulate effectively with customers by answering questions in person or on telephone and refers customers to other bank services as necessary. Constantly communicate and exchange information with external and internal customers and must be able to exchange accurate information in these situations. Ability to use common sense understanding in order to carry out detailed written or oral instructions. Promote bank services and products following appropriate cross-selling procedures or directing client to appropriate personnel. Refer customers to the proper department for issues that cannot be resolved at the teller line. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coin and currency in vault at closing ensuring that cash drawers and safes are locked in vault. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify and strap currency. Process coin by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed. Balancing of coin machine as needed. Assist with night deposits, mail deposits and ATM deposits as needed. Complete Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SAR should be considered as needed. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist internal customers (other personnel) and executive management as requested. Complete special requests by redeeming U.S. Savings Bonds, processing gift cards, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research , copies and referrals. Admitting customers to their safe-deposit boxes. Balance of ATM and main cash vault as needed. Assist with resolving teller outages and research to resolve discrepancies. Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other tellers with unusual transactions and answering difficult customer inquiries. Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities. Obtain training in executing wire transfers. Continue to develop and strengthen the skills pertaining to the customer service desk (Retail Banking Specialist) . Build consumer and business customer profiles as needed. Process Debit Cards upon request. Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints. Update identification. Opening/Closing Accounts. Handle debit card disputes. DFT/ATM Accounts Personal/ Business Card Process Authorized Signers of Personal Account Process EFT/ATM Sole Proprietorship (DBA) Cards Process Time Deposit Operate computer, telephone, keyboard, scanner and copier. Computer skills including strong knowledge in MS Office Outlook, typing, 10 key and the internet. Retail Banker will also use money counter and drive thru tube. Proficiency with internal bank software will be required. Must be able to arrive at work on time, work on site and work cooperatively with other co-workers. Complete all on-line compliance Teal Training courses timely. Attend FSB Teller Training School Preferred Management will determine when employee will attend training. Additional duties may be assigned or required by management. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities
HOURS OF AVAILABILITY:
Regularly Scheduled Hours/Week: 40Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month)
QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.
REQUIREMENTS: Candidate must be, at a minimum, 18years of age. High school diploma or general education degree (GED) required. Post-secondary education preferred. Internal applicants: Completion of Retail Banking Specialist 1Checklist required. External Applicants: Must have 2Years Retail Banking experience where entry level customer service desk skills listed in our job description were acquired. Completion of Retail Banker and Retail Banking Specialist checklist will be required. Knowledge of, experience with and ability to explain various bank products required. About the Arkansas Division of Workforce Services
The Arkansas Division of Workforce Services (ADWS) is the state agency responsible for providing job-related services to unemployed state residents, such as coordinating training and educational opportunities, processing unemployment insurance claims, and connecting job seekers with employment opportunities in the state.
The Arkansas Division of Workforce Services consists of four major sections: Workforce Services, Adult Education, Arkansas Rehabilitation Services, and Services for the Blind. Each section is responsible for administering multiple state and federal grants, the programs they fund, and the services they provide to Arkansans.
DWS is unique from other state agencies because it is almost 100% federally funded. DWS does not earn a profit, and the agency's success is measured by its ability to meet the needs of Arkansas employers and job seekers. The Arkansas Legislature appropriates the agency's funds and has the authority to pass legislation affecting agency programs and services on a state level. As a result, DWS adheres to both state and federal laws and regulations. The size of the agency's budget and staffing levels are adapted to meet the needs of the state and its customers while balancing the requirements of stakeholders.
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