Customer Service Coordinator (Intake and Dispatch)
Are you passionate about making a positive impact in people's lives during challenging times? We're seeking a compassionate and detail-oriented individual to join our team as a Customer Service Coordinator (Intake and Dispatch). This role is an exciting opportunity to be at the heart of our customer service operations, where you'll play a pivotal role in our mission to help our clients restore their properties to their pre-loss condition.
As a Customer Service Coordinator, you'll be the first point of contact for our clients, providing them with the support and guidance they need during a stressful situation. Your exceptional communication skills, both verbal and written, will be key in ensuring our clients feel heard and supported every step of the way.
This position is hybrid remote, allowing you the flexibility to work from our office in Naperville, Illinois, while enjoying the convenience of working from home. We offer a competitive salary and a supportive environment where you can grow and develop your skills.
Key Responsibilities:
1. Customer Service Excellence: You'll handle incoming calls with empathy and attention to detail, ensuring our clients feel valued and supported. Fluency in Spanish is a plus.
2. Relationship Building: You'll foster collaborative relationships within our team, working closely with our Field Mitigation Managers, Crew Chiefs, and other internal stakeholders to ensure seamless service delivery.
3. Coordination and Dispatch: Your organizational skills will be put to the test as you coordinate and dispatch jobs to our field teams, ensuring timely and efficient service.
4. Data Management: You'll maintain accurate records in our software programs, ensuring our data is up-to-date and reliable.
5. Teamwork: You'll work closely with our Field Mitigation Manager to address customer concerns and recognize team members for exceptional service.
6. Administrative Support: You'll assist with general office duties, such as drafting correspondence, filing, and creating reports, as well as greeting walk-in customers.
Qualifications:
- A strong customer service background, with experience in a fast-paced environment.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively in Spanish a plus.
- The ability to multitask and remain calm under pressure.
- Strong teamwork and collaboration skills.
- Proficiency in MS Office, with experience in Word and Excel.
- The ability to listen and provide timely responses to customer inquiries.
- Previous office or receptionist experience is beneficial.
This role requires flexibility, as our business operates 24/7. During peak periods, you may be required to work outside of regular business hours. However, we offer flexible work from home options to support your work-life balance.
If you're looking for a rewarding career where you can make a real difference in people's lives, we invite you to apply for this Customer Service Coordinator position. Together, we'll help make it "Like it never even happened!"
Employment Type: Full-Time
Salary: $ 38,000.00 41,000.00 Per Year
