Repair Double Agent

As an Appliance Repair Technician, you'll visit our clients' homes to repair appliances such as washers, dryers, ovens, stoves, dishwashers, microwaves and refrigerators. You'll provide a seamless customer experience by giving advice on products and services. This will include performing complex work, evaluating the severity of device issues and de-escalating difficult client interactions as needed. What you'll do Fulfill appointments, both individually and as the leader of a two-person crew
Diagnose issues and make necessary repairs
Explain to clients how to use their appliances properly
Manage an accurate record of all parts used to repair, replace or maintain appliances
Provide feedback and training opportunities to your team
Basic qualifications Must be at least 21 years old
Current, valid driver's license
Have and maintain a driving record which meets Best Buy safety standards (e.g., minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help
1 year of experience as an appliance repair technician or similar role
Preferred qualifications Customer service experience, including resolution of complex issues
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include: Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™