WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.
WHY BOX NEEDS YOU
Box renews thousands of customers and hundreds of millions of dollars of subscriptions each year. For our renewals team this period intended to re-entrench our position and drive for customer expansion. Box needs you to drive the renewal process, working in collaboration with the Sales and Customer Success team to maximize value to the customer and revenue to Box.
This includes driving the renewal strategy, customer communication, negotiation, preparing of pricing options, identifying expansion opportunities, revisions to terms and conditions, preparing quotes, and obtaining contract signatures. As a Renewals Advisor you will enjoy having an up-to-date, in-depth understanding of the product and how that translates into customer ROI which will allow you to advise customers towards expansion.
We are looking for a self-driven, energetic, analytical, and agile individual who can draw insights from client interactions and account data to advise appropriately on favorable deal structures. This individual will need to be process oriented and able to meet deadlines. If you are goal-oriented, love working with people, collaborate well cross-functionally and are driven to impact change, then we want to talk to you.
WHAT YOU'LL DO
Manage a portfolio of renewals across the US, Canadian and Australian territories
Engage in consultative discovery conversations to uncover account expansion opportunities, solidify current product investments, and negotiate multi-year subscription opportunities.
Create proposals, prepare contracts, and drive full agreement to closure
Engage with Box’s customers to ensure they have a seamless renewal experience and realize the current and future value they receive from the content cloud
Coordinate across an internal set of multi-functional stakeholders such as accounting/finance, professional services, account executives, customer success, channel management, legal, and the deal desk to ensure maximum revenue is achieved within the renewal event
Accurately forecast renewal outcomes on a monthly and quarterly basis in SFDC
WHO YOU ARE
2+ years B2B Sales, Renewals, Account Management, Procurement/contracting experience, or an equivalent customer facing role
Must be motivated, goal oriented, and able to work independently in a dynamic, fast-paced environment
Ability to make thought out decisions in the spirit of the strategic direction of Box while meeting the needs of supporting internal teams.
Strong oral and written communication skills
Ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals
Excellent interpersonal and communications skills, with the ability to build rapport with clients and internal teams.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ??independence of people with disabilities and is committed to giving them the same ??opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.If you are a California-resident, please read our California Applicant & Candidate Privacy Noticehere .
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