Remote Web Chat Officer

Job Description:

Union Pacific is seeking a part-time Remote Web Chat Officer to join our team in Indianapolis, Indiana. As an Associate Level position, we require a candidate with at least 4 years of experience in a similar role. We are looking for a dedicated and passionate individual who possesses strong cooperation and innovation skills.

Responsibilities:- Respond to customer inquiries and provide support via web chat- Maintain a high level of professionalism and empathy in all interactions- Troubleshoot technical issues and provide solutions in a timely manner- Collaborate with team members to improve processes and customer satisfaction- Monitor chat conversations for quality assurance purposes- Stay up-to-date on product knowledge and company policies

Requirements:- Bachelor's degree in a related field or equivalent work experience- Excellent written and verbal communication skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and web chat software- Experience working remotely is a plus

Benefits:- Life insurance- Travel & spending expenses- Paid overtime

Working Environment:At Union Pacific, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive working environment where employees can thrive and grow.

Deadline to apply: ********

Equal Opportunity Statement:Union Pacific is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.