Job Description:
We are looking for a detail-oriented and adaptable Remote Web Chat Assistant to join our team at Gap in Houston, Texas. As a part-time Associate Level position, the Remote Web Chat Assistant will be responsible for providing exceptional customer service through online chat platforms.
Responsibilities:- Respond to customer inquiries and provide assistance via web chat- Provide product information, sizing guidance, and offer recommendations to customers- Process orders and handle returns or exchanges- Resolve customer complaints or issues in a timely and professional manner- Collaborate with team members to ensure a consistent and positive customer experience- Keep up-to-date with product knowledge and promotions- Assist with administrative tasks as needed
Requirements:- 3 years of experience in customer service or sales- Strong communication skills and the ability to work independently- Ability to adapt to changing situations and prioritize tasks effectively- Persuasion skills to drive sales and provide excellent customer service- Innovative mindset to find creative solutions to customer inquiries- Proficiency in using online chat platforms and basic computer skills- High school diploma or equivalent
Benefits:- Disability insurance- Paid Time Off (PTO)- Visa sponsorship for eligible candidates
Working Environment:At Gap, we value building strong connections and treating colleagues like an extended family. Our team works together to create a positive and inclusive work environment where everyone feels valued and supported.
Deadline to Apply: June 1, 2024
Equal Opportunity Statement:Gap is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
