Job Description:
Estee Lauder is seeking a dedicated and reliable Remote Support Officer to join our team in Los Angeles, California. As a part-time Associate Level position with a requirement of 3 years of experience in a similar role, you will be responsible for providing remote support to our customers and clients.
Responsibilities:1. Responding to customer inquiries and resolving issues through phone, email, or chat.2. Providing technical support to customers experiencing difficulties with our products or services.3. Identifying opportunities for upselling or cross-selling products to customers.4. Collaborating with other departments to address customer concerns and improve overall customer experience.5. Analyzing customer data to identify trends and make recommendations for improvement.6. Using critical thinking skills to troubleshoot technical issues and find solutions for customers.7. Negotiating with customers to reach mutually beneficial solutions to problems.8. Maintaining accurate records of customer interactions and transactions.9. Providing feedback to management on customer satisfaction and areas for improvement.
Requirements:1. 3 years of experience in a customer support role.2. Reliable and dedicated work ethic.3. Strong critical thinking skills.4. Excellent negotiation skills.5. Ability to work independently and prioritize tasks.6. Excellent communication skills.7. Proficiency in Microsoft Office and CRM software.8. High school diploma or equivalent.
Benefits:1. Remote work flexibility.2. Gym membership.3. Free accommodation in Los Angeles.
Working Environment:At Estee Lauder, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing the highest level of customer support and satisfaction. As a Remote Support Officer, you will have the opportunity to work from anywhere while still making a positive impact on our customers' experience.
Deadline to Apply:May 23, 2024
Equal Opportunity Statement:Estee Lauder is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
