Job Description:
Oscar Health is seeking a talented Remote Support Manager to join our dynamic team based in Jacksonville, Florida. This part-time position requires a candidate with at least 5 years of experience in a similar role at the Associate Level. As a Remote Support Manager, you will be responsible for managing a team of remote support staff, providing technical support to customers, and ensuring a seamless experience for all users.
Responsibilities:1. Manage a team of remote support staff, including scheduling, training, and performance evaluations.2. Provide expert technical support to customers via phone, email, or chat, resolving issues in a timely and efficient manner.3. Develop and implement processes to streamline support operations and improve customer satisfaction.4. Collaborate with other departments to ensure a cohesive and seamless customer experience.5. Monitor performance metrics and implement strategies to improve efficiency and customer satisfaction.6. Stay up-to-date on industry trends and best practices to continuously improve support services.7. Travel occasionally to other locations for training or team meetings.
Requirements:1. At least 5 years of experience in a similar role at the Associate Level.2. Excellent communication skills, both written and verbal.3. Strong leadership skills and the ability to motivate and manage a team effectively.4. Ability to work independently and prioritize tasks effectively.5. Adaptable and able to thrive in a fast-paced, constantly changing environment.6. Emotional intelligence and the ability to empathize with customers and team members.7. Strong problem-solving skills and attention to detail.8. Bachelor's degree in a related field preferred.
Benefits:1. Travel opportunities to other Oscar Health locations.2. Medical coverage for you and your dependents.3. Free accommodation during any required travel.
Working Environment:At Oscar Health, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing exceptional support to our customers and upholding the highest standards of professionalism.
Equal Opportunity Statement:Oscar Health is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: ******** How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
