Remote Live Chat Specialist

Job Description:

CST Brands, a leading convenience store company, is seeking a Remote Live Chat Specialist to join our team in Charlotte, North Carolina. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service roles. The ideal candidate will be adaptable and energetic, with strong leadership and research skills.

Responsibilities:- Provide customer support through live chat communication- Assist customers with inquiries, troubleshooting, and complaints- Implement problem-solving skills to resolve customer issues effectively- Maintain a positive and professional attitude at all times- Collaborate with team members to ensure a seamless customer experience- Meet and exceed performance targets and metrics

Requirements:- 2+ years of experience in customer service- Excellent communication skills, both written and verbal- Strong organizational skills and attention to detail- Ability to multitask and work in a fast-paced environment- Proficiency in Microsoft Office and CRM software- Availability to work evenings and weekends as needed- Adaptable and energetic personality traits- Leadership and research skills

Benefits:- Paid overtime- Free food- Profit sharing- Opportunities for growth and advancement within the company

Working Environment:At CST Brands, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply:Interested candidates must submit their applications by June 1, 2024.

Equal Opportunity Statement:CST Brands is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.