Job Description:
As a Remote Customer Support Officer at J.C. Penney, you will be responsible for providing excellent customer service to our clients from the comfort of your own home. Your primary duties will include answering customer inquiries via phone, email, and chat, resolving customer complaints, and ensuring customer satisfaction with our products and services. You will also be required to maintain accurate records of all customer interactions and follow up on any outstanding issues.
Responsibilities:- Respond to customer inquiries in a timely and professional manner- Resolve customer complaints and issues to ensure customer satisfaction- Maintain accurate records of all customer interactions- Collaborate with other team members to provide the best possible customer service experience- Stay up-to-date on product knowledge and company policies- Identify and escalate any recurring customer issues to management- Keep track of customer feedback to help improve our products and services
Requirements:- Resourceful and dedicated to providing excellent customer service- Strong analytical skills and a knack for innovation- Excellent communication skills, both verbal and written- Ability to work independently and as part of a team- Proficient in using customer service software and tools- High school diploma or equivalent- No prior experience required
Benefits:- Paid sick leave- Free accommodation for remote work- Vision insurance coverage
Working Environment:At J.C. Penney, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic in our team members.
Deadline to apply: May 29, 2024
Equal Opportunity Statement:J.C. Penney is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
