Remote Customer Support Manager

Job Description:We are seeking a Remote Customer Support Manager to join our team at EMCOR Group in Jacksonville, Florida. As a part-time Associate Level position, the Remote Customer Support Manager will be responsible for managing a team of customer support representatives who provide exceptional service to our clients. This role requires a candidate with at least 5 years of experience in customer support roles and strong leadership skills.

Responsibilities:- Manage a team of remote customer support representatives, providing guidance and support to ensure high-quality service delivery- Develop and implement customer support strategies to improve customer satisfaction and retention- Monitor and analyze customer support metrics to identify areas for improvement and implement solutions- Handle escalated customer inquiries and resolve issues in a timely and professional manner- Collaborate with other departments to coordinate support efforts and improve overall customer experience- Train new team members on customer support policies and procedures- Conduct performance evaluations and provide feedback to team members- Stay up-to-date on industry trends and best practices in customer support

Requirements:- 5 years of experience in customer support roles- Confident and adaptable personality traits- Strong leadership and communication skills- Creativity and attention to detail- Proficiency in customer support software and tools- Ability to work remotely and manage a virtual team effectively

Benefits:- Free accommodation- Free food- Profit sharing

Working Environment:At EMCOR Group, we strive for excellence and uphold high standards in all endeavors. We encourage a collaborative and supportive work environment where employees are challenged to grow and develop professionally.

Deadline to apply: ********

Equal Opportunity Statement:EMCOR Group is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.