Job Description:
We are seeking a highly motivated and energetic Remote Customer Support Assistant to join our team at Goldman Sachs Group in Denver, Colorado. As an Associate Level role, this part-time position requires a minimum of 4 years of experience in customer support or a related field. The ideal candidate will be passionate about delivering exceptional customer service and will possess strong leadership and persuasion skills.
Responsibilities:1. Provide remote support to customers via phone, email, and chat2. Assist customers with inquiries, issues, and technical troubleshooting3. Handle customer complaints and escalations in a professional and timely manner4. Collaborate with internal teams to resolve complex customer issues5. Maintain a high level of customer satisfaction and loyalty6. Keep accurate records of customer interactions and transactions7. Stay up-to-date on product knowledge and company policies8. Participate in training and development programs to enhance skills and knowledge
Requirements:1. Minimum of 4 years of experience in customer support or a related field2. Energetic and passionate about providing excellent customer service3. Strong leadership and persuasion skills4. Excellent communication and problem-solving abilities5. Ability to work independently and as part of a team6. Proficient in Microsoft Office and CRM software7. High school diploma or equivalent required; Bachelor's degree preferred
Benefits:1. Life insurance2. Relocation allowance3. Company transportation
Working Environment:At Goldman Sachs Group, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where everyone feels welcome and valued. We strive to create a supportive and collaborative environment where all employees can thrive and reach their full potential.
Equal Opportunity Statement:Goldman Sachs Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage candidates of all backgrounds to apply.
Deadline to Apply: June 1, 2024
Join our team at Goldman Sachs Group and be a part of a dynamic and innovative company that values excellence and customer satisfaction. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
