Job Description:
We are looking for a dedicated and resourceful Remote Customer Success Officer to join our team at DHL in San Jose, California. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and retention of our customers through effective communication, relationship-building, and problem-solving. This is an entry-level position, so we are looking for someone with at least 1 year of experience in a similar role.
Responsibilities:- Serve as the main point of contact for assigned customers, building strong relationships and addressing any issues or concerns in a timely manner- Conduct regular check-ins with customers to understand their needs, gather feedback, and provide solutions to help them succeed- Collaborate with internal teams to ensure customers' needs are being met and any issues are resolved promptly- Identify opportunities for upselling or cross-selling products or services to increase customer satisfaction and DHL's revenue- Track customer success metrics and use data to drive strategic planning and decision-making- Provide training and support to customers on how to use DHL's products or services effectively- Conduct surveys and gather feedback from customers to continuously improve our offerings
Requirements:- Bachelor's degree in Business, Marketing, Communications, or a related field- Strong interpersonal and communication skills- Strategic planning and persuasion skills- Ability to work independently and drive results- Proficiency in Microsoft Office and customer relationship management (CRM) software- Experience in the logistics or supply chain industry is a plus
Benefits:- Travel opportunities- Training & professional development- Profit sharing
Working Environment:At DHL, we flourish in a culture that embraces change and responds resiliently. We encourage our employees to be adaptable, innovative, and team-oriented in order to drive the success of our customers and our company.
Deadline to apply: May 6, 2024
Equal Opportunity Statement:DHL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
