Remote Customer Success Officer

Job Description:

Phillips 66 is seeking a Remote Customer Success Officer to join our team in Los Angeles, California. As a full-time Associate Level position, the successful candidate will have at least 3 years of experience in a customer success or related role. We are looking for a hardworking and confident individual with strong project management and problem-solving skills.

Responsibilities:- Develop and maintain strong relationships with customers to ensure their satisfaction and retention- Serve as the main point of contact for customers, addressing any inquiries, concerns, or issues they may have- Collaborate with internal teams to provide customers with timely and effective solutions to their needs- Conduct regular check-ins and follow-ups with customers to gather feedback and assess their needs- Analyze customer data and metrics to identify trends and opportunities for improvement- Assist in onboarding new customers and provide training and support as needed- Work closely with the sales team to identify upsell and cross-sell opportunities- Stay up to date on industry trends and best practices in customer success to continuously improve processes and service offerings

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 3+ years of experience in customer success or a similar role- Strong project management and problem-solving skills- Excellent communication and interpersonal abilities- Ability to work independently and as part of a team- Proficiency in CRM software and other relevant tools

Benefits:- Paid sick leave- Free food- Remote work flexibility

Working Environment:At Phillips 66, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed and grow.

Deadline to Apply:May 6, 2024

Equal Opportunity Statement:Phillips 66 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, sexual orientation, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.