Job Description:
PulteGroup is seeking a highly experienced and driven Remote Customer Success Manager to join our team in Columbus, Ohio. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in customer success or a related field.
Responsibilities:- Develop and maintain strong relationships with customers to ensure their success and satisfaction with our products and services- Act as the primary point of contact for customers, addressing their inquiries and concerns in a timely and professional manner- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience- Conduct regular check-ins with customers to gather feedback and identify opportunities for improvement- Develop and implement customer success strategies to drive retention and upselling opportunities- Utilize CRM tools to track customer interactions and provide insights to inform business decisions- Provide training and support to customers to ensure they are maximizing the value of our products and services- Monitor and report on key performance metrics related to customer engagement and satisfaction
Requirements:- Bachelor's degree in business, marketing, or a related field- Proven experience in customer success, account management, or a similar role- Excellent communication and interpersonal skills- Strong attention to detail and ability to multitask in a fast-paced environment- Ability to conduct research and analyze data to drive customer success strategies- Proficiency in CRM software and Microsoft Office Suite- Resilient attitude with a strong focus on problem-solving and customer advocacy
Personality Traits:- Driven: motivated to exceed customer expectations and achieve company goals- Resilient: able to adapt to challenges and setbacks with a positive attitude
Soft Skills:- Attention to detail: ability to accurately track and analyze customer interactions- Research: ability to gather and analyze data to inform customer success strategies
Benefits:- Vision insurance- Visa sponsorship- Company equipment provided for remote work
Working Environment:- We prioritize quality in all aspects of our work, products, and services to ensure customer satisfaction and success.
Deadline to Apply: May 29, 2024
Equal Opportunity Statement:PulteGroup is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
