Remote Customer Service Specialist

Job Description:

We are looking for a Remote Customer Service Specialist to join our team at Hess in San Antonio, Texas. As a part-time entry-level position, this role is perfect for someone looking to gain experience in customer service while working remotely. The ideal candidate will have at least 1 year of experience in a customer service role and possess the personality traits of adaptability and energy.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Investigate and resolve customer complaints or issues- Research and provide accurate information to customers regarding products and services- Make decisions on customer inquiries based on company policies and procedures- Collaborate with other team members to ensure excellent customer service experience- Maintain customer records and update information as needed

Requirements:- Previous experience in a customer service role- Ability to adapt to new situations and changes- Energetic and positive attitude- Strong research skills to provide accurate information to customers- Good decision-making skills- Excellent communication skills- High school diploma or equivalent

Benefits:- Parental leave- Medical coverage- Disability insurance

Working Environment:At Hess, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity and collaboration, and we are constantly striving to provide the best possible service to our customers.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Hess is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.