Job Description:Exxon Mobil is seeking a Remote Customer Service Specialist to join our dynamic team in Dallas, Texas. This part-time position is perfect for individuals who are passionate about providing exceptional customer service and are looking to work in a fast-paced environment. As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing support via phone, email, and chat.
Responsibilities:- Respond to customer inquiries in a timely and professional manner- Provide support and guidance to customers regarding products and services- Troubleshoot and resolve customer issues to ensure a positive experience- Document all interactions and maintain accurate records of customer communications- Collaborate with other team members to optimize the customer service experience- Continuously seek opportunities to improve processes and enhance customer satisfaction- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements:- Minimum of 3 years of experience in customer service or a related field- Strong communication skills and the ability to effectively interact with customers- Resilient and able to handle challenging situations with a positive attitude- Passionate about delivering exceptional customer service and exceeding customer expectations- Problem-solving skills and the ability to think quickly on your feet- Ability to work well in a team environment and collaborate with colleagues- Proficient in using customer service software and tools- Comfortable working remotely and managing your time effectively
Benefits:- Disability insurance coverage- Visa sponsorship for qualified candidates- Free accommodation for certain travel requirements- Opportunities for career advancement within the company
Working Environment:At Exxon Mobil, we thrive in an energetic and rapidly evolving work setting where teamwork and collaboration are essential to success. You will have the opportunity to work with a diverse team of professionals who are dedicated to providing top-notch customer service.
Deadline to Apply: May 29, 2024
Equal Opportunity Statement:Exxon Mobil is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
