Remote Customer Service Associate

Job Description:

U.S. Bancorp is seeking a Remote Customer Service Associate to join our team in Washington, D.C. This is a full-time position at the Associate level, requiring a minimum of 4 years of experience in customer service. The ideal candidate will be adaptable, energetic, possess emotional intelligence, and excel in a teamwork environment.

Responsibilities:- Respond to customer inquiries and resolve customer issues via phone, email, and chat- Provide exceptional customer service while adhering to company policies and procedures- Utilize customer relationship management software to document interactions and update customer information- Identify opportunities to upsell or cross-sell products and services to customers- Collaborate with other team members to ensure a seamless customer experience- Meet or exceed key performance indicators, including customer satisfaction ratings and response times

Requirements:- 4+ years of customer service experience- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Proficiency in using customer relationship management software- High school diploma or equivalent; college degree preferred- Availability to work flexible hours, including evenings and weekends

Benefits:- Dental insurance- Disability insurance- Retirement plan

Working Environment:At U.S. Bancorp, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer service and creating a positive experience for everyone we interact with.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement:U.S. Bancorp is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.